Kelsey Leasure
Dyersburg,TN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills and thrives in leadership roles. Eager to contribute to a dynamic team and support organizational goals and growth.
Overview
9
9
years of professional experience
Work History
Financial Experience Specialist
First Citizens National Bank
Dyersburg, TN
10.2022 - Current
- Provided account information and answered customer inquiries in a timely manner.
- Conducted research into customer questions or problems using available resources.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Prepared daily activity reports for management review.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
- Explained banking procedures and regulations to customers accurately.
- Handled cash deposits and withdrawals accurately according to established procedures.
- Performed general clerical duties such as filing documents related to customer accounts.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
LEAD UNIVERSAL BANKER
FIRST STATE BANK & TRUST
CARUTHERSVILLE, MO
08.2015 - 10.2022
- Supervised and trained team of universal bankers, enhancing productivity and customer service skills.
- Researched account discrepancies or errors identified during audits or reviews.
- Provided guidance and training to new universal bankers on banking policies, procedures, and customer service standards.
- Reconciled discrepancies between actual cash amounts versus book balance figures at end of day shift.
- Attended weekly meetings with other branch managers to discuss operational issues and strategies for improvement.
- Conducted performance evaluations for staff, offering constructive feedback and setting goals.
- Handled daily team scheduling and properly staffed shifts.
- Supervised and trained team of universal bankers, enhancing productivity and customer service skills.
- Organized meetings, conferences, and other special events as needed.
- Interacted with customers via phone or email to provide requested information or resolve issues quickly.
- Performed data entry tasks into various computer programs.
- Created and maintained filing systems, both electronic and paper-based.
- Provided administrative support to the executive team by preparing reports, documents, presentations, and spreadsheets.
- Implemented effective inventory control procedures and ordered items when stock was low.
- Managed new hire trainings and onboarding to educated employees on company policies and procedures.
Education
High School Diploma -
Delta C-7 High School
Deering, MO05-2012
Skills
- Performance Tracking
- Excellent Communication
- Reliability
- Continuous Improvement
- Adaptability and Flexibility
- Adobe Creative Cloud
- Microsoft Office
- Staff Development
- Workforce Management
- Client Relationship Management
Timeline
Financial Experience Specialist
First Citizens National Bank
10.2022 - Current
LEAD UNIVERSAL BANKER
FIRST STATE BANK & TRUST
08.2015 - 10.2022
High School Diploma -
Delta C-7 High School
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