Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kelsey Lesteiro

Tampa,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure a new position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities too successfully complete. Hardworking employee who brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

Overview

5
5
years of professional experience

Work History

3rd Keyholder

America's Best Contacts And Glasses
06.2023 - Current
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Submitted reports to senior management to aid in business decision-making and planning.

Medical Receptionist (Temp)

Palm Medical Centers
12.2022 - 01.2023
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered phone calls and messages for PCP medical facility, scheduling appointments, and handling patient inquiries averaging up to 60 patients per day.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Processed medical insurance claims and payments.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Supported office staff and operational requirements with administrative tasks.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Ophthalmic technician/Scribe

Newsom eye laser & cataract center
09.2021 - 11.2021
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Educated patients and relations on ocular health and safety, promoting good eye care.

Ophthalmic/Diagnostic testing technician

Florida Eye Specialists And cataract institute
10.2020 - 08.2021
  • Conducted tests on electronic components, products, assemblies and systems to determine functional performance.
  • Provided recommendations for improvements in assembly or testing procedures.
  • Attended training to gain knowledge of program needs for test failure diagnosis and repair.
  • Trained other workers in inspection and testing procedures.
  • Monitored product quality at all stages of production process.
  • Followed safety protocols while handling hazardous materials.
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
  • Submitted written reports, verbal summaries, photographs and recordings to physicians to support accurate medical decision making.
  • Took patient medical history and answered preliminary questions regarding procedure.
  • Positioned and readjusted patients to obtain optimal scan information.
  • Upheld legal standards, HIPAA requirements and facility guidelines by obtaining written consent and securing patient information.

Front Desk Receptionist/Lead Optometric Technician

America's Best Contacts And Glasses
02.2019 - 09.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.

Education

Biomedical Sciences -

HCC
Tampa, FL

High School Diploma -

Gaither High School
Tampa, FL
05.2018

Skills

  • Bilingual – Fluent in Spanish and English
  • Managing multiple priorities
  • Microsoft PowerPoint and Word certified
  • Customer Service Management
  • Staff Oversight
  • Sales and Marketing
  • Team Training and Development
  • Medical Terms and Procedure Knowledge
  • Insurance Claims Processing
  • HIPAA

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

3rd Keyholder

America's Best Contacts And Glasses
06.2023 - Current

Medical Receptionist (Temp)

Palm Medical Centers
12.2022 - 01.2023

Ophthalmic technician/Scribe

Newsom eye laser & cataract center
09.2021 - 11.2021

Ophthalmic/Diagnostic testing technician

Florida Eye Specialists And cataract institute
10.2020 - 08.2021

Front Desk Receptionist/Lead Optometric Technician

America's Best Contacts And Glasses
02.2019 - 09.2020

Biomedical Sciences -

HCC

High School Diploma -

Gaither High School

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Kelsey Lesteiro