Kelsey Lloyd
Austin,TX
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Manager/Insurance Sales Agent
Standard Insurance Agency
02.2016 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Consulted customers to boost product sales and services.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
Customer Service Representative
Last Call by Neiman Marcus
11.2013 - 02.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Fitting Room Attendant
Last Call by Neiman Marcus
08.2013 - 11.2013
- Cleaned and maintained fitting rooms regularly.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Reduced theft by limiting number of items that each customer took into fitting rooms.
- Answered customer telephone calls to provide information about store policies and available merchandise.
- Repackaged and tagged returned items for sales floor.
- Assisted customers by finding proper clothing sizes and accessories that would complement outfits.
- Streamlined workflow by effectively managing queues and directing customers to available fitting rooms in a timely manner.
- Efficiently processed returns by inspecting garments for damage, reattaching security tags, and returning items to their appropriate location on the sales floor.
- Managed high-traffic periods gracefully while maintaining impeccable attention to detail in ensuring each customer's needs were met promptly.
Temporary Custodian
Texas State University
03.2013 - 05.2013
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
Education
Bachelor of Arts - Business Administration
Texas State University
San Marcos, TX12-2012
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Team player
- Sales professional
- Cash handling expertise
- Risk analysis
Certification
Property and Casualty Insurance License
Timeline
Branch Manager/Insurance Sales Agent
Standard Insurance Agency
02.2016 - Current
Customer Service Representative
Last Call by Neiman Marcus
11.2013 - 02.2016
Fitting Room Attendant
Last Call by Neiman Marcus
08.2013 - 11.2013
Temporary Custodian
Texas State University
03.2013 - 05.2013
Bachelor of Arts - Business Administration
Texas State University
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