Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kelsey Lowe

Kelsey Lowe

Boise,ID

Summary

Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.


Overview

14
14
years of professional experience

Work History

Receptionist - Concierge

Cencora
03.2025 - Current
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Organized, maintained and updated information in computer databases.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Office Manager

Majestic Tree Care
01.2023 - 07.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Cheesemonger

Fred Meyer
01.2022 - 10.2022
  • Enhanced customer satisfaction by providing personalized cheese recommendations based on individual preferences.
  • Contributed to positive workplace culture by fostering teamwork among staff members and maintaining open communication channels with management.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Front End

Fred Meyer
08.2019 - 01.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment.

Management

Domino's Pizza
09.2015 - 06.2019
  • Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted positive work environment with proactive conflict resolution strategies and team-building activities.

Premier Banker

Wells Fargo Bank
11.2017 - 08.2018
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Managed a portfolio of high-value accounts, ensuring timely execution of transactions and adherence to compliance requirements.
  • Maximized cross-selling opportunities by identifying client needs and offering relevant products or services accordingly.

Consumer Banking

Wells Fargo Bank
06.2016 - 10.2017
  • Increased customer satisfaction by providing efficient and personalized banking solutions.
  • Ensured compliance with all applicable federal, state, and local regulations governing debt collection activities while protecting consumer rights.
  • Performed risk-based analysis and remediation for business and consumer accounts per banking guidelines.

Customer Service Specialist

Domino's Pizza
05.2011 - 09.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Demonstrated versatility by quickly adapting to various roles within food service environment as needed.

Education

Associate of Applied Science - Addiction Studies

Treasure Valley Community College
Ontario, OR
01-2027

No Degree - General Studies

Lewis Clark State College

High School Diploma -

Caldwell High School
05-2012

Skills

  • Bookkeeping
  • Scheduling
  • Strategic planning
  • Meticulous and organized
  • Database administration
  • Office administration
  • Administrative support
  • Professional demeanor
  • Event planning

Timeline

Receptionist - Concierge

Cencora
03.2025 - Current

Office Manager

Majestic Tree Care
01.2023 - 07.2024

Cheesemonger

Fred Meyer
01.2022 - 10.2022

Front End

Fred Meyer
08.2019 - 01.2022

Premier Banker

Wells Fargo Bank
11.2017 - 08.2018

Consumer Banking

Wells Fargo Bank
06.2016 - 10.2017

Management

Domino's Pizza
09.2015 - 06.2019

Customer Service Specialist

Domino's Pizza
05.2011 - 09.2015

No Degree - General Studies

Lewis Clark State College

High School Diploma -

Caldwell High School

Associate of Applied Science - Addiction Studies

Treasure Valley Community College

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