Tristan Mitchell
Dracut,MA
Summary
Communicative Veterinary Receptionist/Customer Service Representative skilled in payment processing, appointment scheduling and guest management skills. Experienced in working with all types of personalities and various animals, looking to further a fulfilling career with animals.
Overview
2025
2025
years of professional experience
Work History
Customer Service/Front desk associate
VCA Capital Area Veterinary Emergency and Specialty Hospital
- Maintained cleanliness and organization of front desk area.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Enforced policies and procedures to increase efficiency.
- Implemented marketing and promotional initiatives to increase occupancy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
Valley Service Inc Parts Specialist
Valley Service Inc.
01.2017 - Current
- Performed frequent inspections of bakery/foods company equipment and corrected malfunctioning equipment.
- Troubleshot equipment failures and remedied problems to restore functionality.
- Managed multiple concurrent projects involving the installation or modification of various types of production equipment as needed.
- OSHA 10 certification
- Assisted customers in finding appropriate parts promptly.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Tracked parts use and charged items to customer accounts for billing.
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
Education
Associates degree - Animal Care Specialist
NorthShore Community College
Danvers, Mass05.2023
High School Diploma - Carpentry
Greater Lowell Technical High School
Tyngsborough, MA06.2017
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Scheduling
- Technical Support
- Customer Service
- Supply Replenishment
Timeline
Valley Service Inc Parts Specialist
Valley Service Inc.
01.2017 - Current
High School Diploma - Carpentry
Greater Lowell Technical High School
Customer Service/Front desk associate
VCA Capital Area Veterinary Emergency and Specialty Hospital
Associates degree - Animal Care Specialist
NorthShore Community College
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