Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Mackiewicz

Dunellen,NJ

Summary

Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Key Carrier

HomeGoods
10.2021 - Current
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
  • Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
  • Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
  • Collaborated with management to implement new initiatives aimed at improving overall store performance.
  • Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times to keep business running smoothly.

Manager

Five guys
02.2019 - 06.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
  • Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Achieved consistent Food Safety Inspection scores by maintaining a clean, organized, and compliant working environment.

Skate Guard

Bayonne Board Of Education
02.2015 - 01.2017
  • Greeted customers and offered them assistance where possible
  • Helped customers with ice skate rentals
  • Taught new customers how to ice skate
  • Helped customers pick the perfect pair of rental skates to use
  • Improved skate rental efficiency by maintaining an organized inventory and assisting customers with proper sizing.
  • Increased customer satisfaction with timely assistance during falls or other incidents on the ice.
  • Served as a helpful resource for patrons seeking information on additional programs or offerings at the facility, promoting awareness of available services and generating increased interest in related activities.
  • Enhanced customer experience by ensuring a safe and enjoyable skating environment.
  • Carefully patrolled ice during hours of operation to monitor proper traffic flow and skaters' safety.
  • Assisted in the smooth operation of public skating sessions, facilitating a positive atmosphere for diverse groups of patrons.
  • Supported new skater development by offering basic guidance on technique and balance while patrolling the rink floor.

Busser

Chris’ Corner
11.2016 - 12.2016
  • Worked efficiently with a team for optimum customer satisfaction
  • Swept and mopped dining areas, food preparation areas, halls and restrooms
  • Interacted and communicated easily with customers, coworkers and management
  • Identified customer concerns, passed the information on and aided in resolving conflict
  • Cleaned food preparation areas including equipment
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.

Education

High school diploma -

Bayonne High School
Bayonne, NJ
06.2018

Skills

  • Dependable
  • Organizational Skills
  • Customer service
  • Problem-solving abilities
  • Outstanding people skills
  • Attention to detail
  • Money management skills
  • Punctual
  • Workplace Safety
  • Multitasking and Prioritizing
  • Adaptable to Changing Demands

Timeline

Key Carrier

HomeGoods
10.2021 - Current

Manager

Five guys
02.2019 - 06.2021

Busser

Chris’ Corner
11.2016 - 12.2016

Skate Guard

Bayonne Board Of Education
02.2015 - 01.2017

High school diploma -

Bayonne High School

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Kelsey Mackiewicz