KELSEY MADISON HAWKINS
Knoxville
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Operations Management Office Manager
TI Verbatim Consulting, LLC
10.2024 - Current
- Enhanced office efficiency by organizing and managing administrative tasks.
- Coordinated meetings and schedules for streamlined office operations.
- Improved document management system, resulting in faster retrieval of information.
- Trained new hires on office procedures, ensuring smooth onboarding.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Facilitated office moves and space planning to accommodate growing team needs.
- Supported executive team with travel arrangements and meeting preparations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Nuclear Safety & Engineering Office Manager
TI Verbatim, LLC
10.2022 - Current
- Support Office of Nuclear Safety and Engineering (NS&E), Y-12 Field Office (YFO) and Pantex Field Office (PFO) Please note ties with PFO ended in Fall 2024
- Back-up support to Office of Programs and Projects(P&P), YFO and PFO
- Ability to work both in office and remotely to perform administrative tasks
- Edited and tracked correspondence to completion for NS&E and P&P
- Assisted in collaboratively editing office documents and procedures
- Assisted various YFO and PFO staff members with inputting travel into the government Concur system
- Assisted various YFO and PFO staff members with issues within the concur system and with their travel credit cards
- Assisted NS&E management (YFO & PFO) with the organization of travel management within NS&E
- Assisted in Recruitment Project for NNSA
- Led and spoke at various Recruitment Meetings at YFO
- Attended various meetings as back-up for projects
- Assisted staff by creating quick review sheets on how to perform various computer functions
- Managed office operations to enhance efficiency and coordination.
- Enhanced communication within the team by organizing regular meetings and updates.
- Assisted in budget preparation and expense tracking for financial accuracy.
- Improved data organization with effective filing systems and digital records management.
- Improved client satisfaction by ensuring prompt responses to inquiries and issues.
- Supported HR functions, assisting in recruitment and onboarding processes.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Executive Administrative Assistant
Synergy Solutions, a PFC Group of Companies
02.2020 - 10.2022
- Main Contact for Office of Secure Transportation, Agent Operations Eastern Command (AOEC)
- Executive Assistant to Director of AOEC
- Received and directed calls for AOEC
- Input time-keeping data on ATTAPS and maintained hard copy records -Organized, Input, and destroyed records as required by NARA
- Began System of digitally filing time-keeping records
- Input travel for all executive staff on Government Concur
- Managed Several Microsoft Teams, Teams for AOEC
- Managed Travel Log for AOEC
- AOEC Point of Contact for all agents and staff's Human Reliability Program
- Worked closely with Program Analyst to use Purchase Requests to request contract funding, office supplies, and various items needed for the office
- Managed Office Supplies between two buildings and organized them for easy access of agents
Security Escort
H&T Enterprises, Y-12 National Security Complex
04.2019 - 02.2020
- Utilize active DOE “Q” Clearance to escort non-cleared personnel within the limited and secured areas at the Y-12 National Security Complex
- Safely familiarize Construction and other CNS Staff members with the rules and regulations of the Protected Area within Y-12 National Security Complex
- Comply with all safety and security rules within the Y-12 National Security Complex and guide others in these requirements
- Assist various CNS staff members to job locations and ensure all security requirements
- Follow written agreements on personnel and locations within the Y-12 National Security Complex
Administrative Assistant
Banda Group International, NNSA – Sandia Field Office
11.2016 - 01.2019
- Alternate to Executive Assistant
- Responsible for the calendar for the Field Office Manager and Deputy Field Office Manager
- Responsible for directing and answering calls for Manager’s Office
- Responsible for promptly setting up meetings
- Responsible for Official Use Only Documents
- Responsible for company shipping and receiving
- Maintain up to 10 calendars at a time
- Greet, escort, and badge guests
- Escort Uncleared personnel/new hires
- Daily use of eDocs system (new system to past ePegasus)
- Review, Edit, and Rewrite letters and memorandums with Subject Matter Expert
- Frequent use of both FedEx and USPS outgoing mail
- Full use of Concur system for travel
- Solely worked on regular supply and organization of those items for the field office
- Daily scheduling of conference rooms, phone bridges, and personal meetings with Microsoft Outlook
- Fleet Management up to 7 vehicles
- Set up and prepared meetings and meeting documents
- Answer and managed calls
- Works closely with a variety of federal employees and other contractors
- Solely maintained all keys to furniture and offices
- Assisted in other various clerical and office duties
Chemical Inventory Assistant/Office Assistant
Stone Lion Environmental, Sandia National Laboratories
09.2016 - 10.2016
- Assisted Chemical Inventory System (CIS) with database management
- Entered Safety Data Sheet (SDS) information
- Helped with the continuation of the RFID chemical inventory project
- Organized and maintained business files
- Assisted in other office duties
Chemical Inventory Field Technician
Turnkey Technical Services, Sandia National Laboratories
03.2015 - 09.2016
- Established and Managed the schedule for the RFID Chemical Inventory Team
- Used excel to create, edit, and complete forms necessary to the project
- Performed physical barcode tagging of chemicals and uploaded information into CIS
- Effectively communicated with team members, lab owners, managers, and other contractors to schedule and execute the chemical inventory project
- Utilized equipment, supplies, and software such as RFID (Motorola) scanners, 1D scanners, laptops, RFID tags, and excel and word
- Assisted SNL/New Mexico and SNL/California CIS with chemical reconciliation through the RFID process
- Segregated Waste and chemical products in laboratories for RFID implementation
- Performed Quality Assurance and Quality checks for work on site and paperwork completed by other field technicians
Education
Associate of Science -
Roane State Community College
Oak Ridge09-2027
Skills
- Problem solving
- Customer service/Client relations
- Report generation
- Organizational skills
- Presentation skills
- Office logistics
- Office supplies management
- Microsoft office
- Document preparation
- Scheduling and calendar management
- Payroll processing
- Account reconciliation
- Mail handling
Timeline
Operations Management Office Manager
TI Verbatim Consulting, LLC
10.2024 - Current
Nuclear Safety & Engineering Office Manager
TI Verbatim, LLC
10.2022 - Current
Executive Administrative Assistant
Synergy Solutions, a PFC Group of Companies
02.2020 - 10.2022
Security Escort
H&T Enterprises, Y-12 National Security Complex
04.2019 - 02.2020
Administrative Assistant
Banda Group International, NNSA – Sandia Field Office
11.2016 - 01.2019
Chemical Inventory Assistant/Office Assistant
Stone Lion Environmental, Sandia National Laboratories
09.2016 - 10.2016
Chemical Inventory Field Technician
Turnkey Technical Services, Sandia National Laboratories
03.2015 - 09.2016
Associate of Science -
Roane State Community College
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