Kelsey Maher
Merritt Island,FL
Summary
Accurate individual skilled in art of mixing, garnishing and serving drinks based on customers' needs. Offering in-depth knowledge of cocktail recipes and spirits. Excellent relationship-builder and multitasker always ready to support team needs. Successful in delivering quality service in fast paced environments with high volumes of customers.
Overview
11
11
years of professional experience
Work History
Lead Bartender
Pineapple Point
01.2023 - 03.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers.
- Took customer orders and capitalized on opportunities to sell special beverage and food options..
- Served high customer volumes during special events, nights, and weekends.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed strict recipes and drink measurements to minimize product used.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Hunkerdown
04.2022 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar presentable and well-stocked to meet customer needs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server and Bartender
Zarrellas
12.2021 - 11.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Served food and beverages promptly with focused attention to customer needs.
Server
Kelseys Pizza
08.2021 - 01.2022
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Cultivated warm relationships with regular customers.
- Answered customer phone calls and preformed togo orders daily
Food Runner
Rising Tide Tap And Table
04.2021 - 08.2021
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleaned and sanitized food preparation and serving areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Delivered correct food items to tables according to order documentation.
Self Employment
Etsy
01.2012 - 08.2017
- Conducted target market research to discover customer needs and analyze competitor trends.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed financial tracking, inventory coordination and social media marketing.
- Monitored trends in online retail to identify new opportunities for growth.
- Managed customer service inquiries and complaints for customer satisfaction.
- Prepared annual budgets with controls to prevent overages.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Education
High School Diploma -
Eau Gallie High School
Melbourne, FL05.2012
Skills
- Energetic and Outgoing
- Safe Food Handling Procedures
- Extensive Spirits Knowledge
- Extensive Beer Knowledge
- Extensive Wine Knowledge
- Menu Memorization
- Marketing and Sales
- Guest Satisfaction
Timeline
Lead Bartender
Pineapple Point
01.2023 - 03.2023
Bartender
Hunkerdown
04.2022 - 01.2023
Server and Bartender
Zarrellas
12.2021 - 11.2022
Server
Kelseys Pizza
08.2021 - 01.2022
Food Runner
Rising Tide Tap And Table
04.2021 - 08.2021
Self Employment
Etsy
01.2012 - 08.2017
High School Diploma -
Eau Gallie High School
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