Kelsey Majano
Union City,NJ
Summary
Experienced IT Support Specialist with a strong track record in troubleshooting technical issues and streamlining digital workflows. Proficient in network security, VPNs, and encryption, utilizing SQL, Tableau, and Microsoft Excel to analyze data and identify trends. Committed to enhancing operational efficiency and driving innovative solutions in a dynamic IT environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
Public Partnership PPL
04.2018 - Current
- Optimized record-keeping practices through advanced digital applications, resulting in improved coordination and access to essential information for over 20 individuals involved in patient care
- Streamlined appointment scheduling processes by integrating digital tools, maintaining precise records that enhanced communication efficiency among 15+ stakeholders in the caregiving network
- Improved documentation strategies using advanced software tools, which enabled efficient retrieval of essential information for more than 20 individuals delivering direct patient care services
Assistant to the Office Administrator
D&B Building Solutions
08.2019 - 07.2021
- Improved operational efficiency by implementing a digital filing system and managing IT-related office tools
- Conducted data analysis to optimize resource allocation, identifying trends that reduced expenditures by 15%
- Developed dashboards to visualize performance metrics, enabling better decision-making
30-Hour Teller
Wells Fargo Bank
02.2014 - 07.2019
- Troubleshooting online banking issues, improving user satisfaction and demonstrating a proactive customer-first approach
- Ensured data security while managing daily transactions, maintaining a 100% accuracy rate
- Guided customers on utilizing digital banking tools effectively, showcasing adaptability to evolving tech solutions
Education
Bachelor’s - Business Administration
New Jersey City University
Jersey City, NJ05.2025
Associate’s - Studio Arts
Hudson County Community College
Jersey City, NJ01.2013
Skills
- System Troubleshooting
- Data Analysis & Visualization
- Help Desk & Customer Support
- Workflow Optimization
- IT Documentation & Reporting
- Agile Methodologies
- Project Planning
- Network Security Concepts
- Customer-Focused Approach
- Creative Problem Solving
- Respectful and compassionate
- Time management
- Problem-solving
- Multitasking and organization
- Verbal and written communication skills
- Team collaboration
- Technical support
- Helpdesk services
- Customer service
- Data entry
- Customer relations
- Complaint handling
- Microsoft Excel
- Professionalism and courtesy
- Goal-oriented focus
- Patience and empathy
- MS office proficient
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Excellent communication
Certification
- Google IT Support Professional Certificate
- CompTIA Certification
- New Jersey Driver's License
- Google Data Analytics Professional Certificate
- Google AI Essentials Certificate
- Google Project Management Certificate
- IBM Project Manager Professional Certificate
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I enjoy helping others and giving back to the community
- Designing and Printing 3D Models
- Virtual Reality
- I like working with my hands and fixing things
Timeline
Assistant to the Office Administrator
D&B Building Solutions
08.2019 - 07.2021
Caregiver
Public Partnership PPL
04.2018 - Current
30-Hour Teller
Wells Fargo Bank
02.2014 - 07.2019
Associate’s - Studio Arts
Hudson County Community College
Bachelor’s - Business Administration
New Jersey City University
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