Kelsey Mandell
San Diego,CA
Summary
Dedicated and highly motivated healthcare specialist with 4 years of experience providing project coordination support to ensure exceptional business operations.
Overview
3
3
years of professional experience
Work History
Compliance Specialist II
Aya Healthcare
08.2022 - Current
- Created a strategic and unique technical workaround for a software bug, endorsed by IT and upper management, benefiting 500+ colleagues during resolution process.
- Integral to achieving and maintaining Joint Commission accreditation by integrating regulatory standards, while auditing and onboarding 50+ compliance files over a monthly basis.
- Directed the management of 15 new compliance accounts weekly, ensuring alignment with federal regulations and medical industry standards, while consistently meeting multiple deadlines.
- Successfully led an independent auditing project on Microsoft Excel, preserving 30 travel nurse contracts and enhancement of account management with partner facilities.
Licensing Specialist
Aya Healthcare
12.2020 - 08.2022
- Delivered top-tier customer service to diverse internal and external stakeholders, utilizing critical thinking and complex problem-solving abilities to effectively address inquiries.
- Developed a MS Office training project with original written content to unify departmental understanding of internal licensure processes, utilized by over 1,000 colleagues.
- Collaborated with four Board of Nursing governmental agencies , becoming the licensing contact for each state and reducing licensure processing times for clients by 89% through establishing networks via weekly calls and email communications.
- Analyzed hundreds of nursing and allied health license data points using Excel, enhancing tracking projects and client service processes by 93%.
Education
Bachelor of Arts - History
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CASkills
- Experience with IS projects
- Critical Thinking
- Customer Service
- Excellent written and verbal communication skills
- Organizational and project support skills
- Advanced knowledge of MS Office products (Microsoft 365, Teams and related Apps)
- Legal Compliance
- Workflow and process improvement skills
Timeline
Compliance Specialist II
Aya Healthcare
08.2022 - Current
Licensing Specialist
Aya Healthcare
12.2020 - 08.2022
Bachelor of Arts - History
California Polytechnic State University-San Luis Obispo
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