KELSEY MARSHALL

• Led all activities in a 96 bed, rehab and long term care facility.
• Completes all new intake assessments, along with MDS' and care plans.
• Created, planned, coordinated, bought and executed every detail for all activities, parties, outings, birthdays, celebrations, and holidays for residents and staff.
• Created scheduled and passed out monthly calendars and daily activity packs that help in stimulating residents' bodies and minds.
• In addition to new regular daily activities, I implemented shopping for the residents, took care of their voting, rented books from the public library and the hearing library, added a weekly live music performance and much more.
• In charge of creating and keeping track of activities budget and receipts ensuring we stay within budget.
• Developed strong relationships with residents and their families, fostering a supportive community environment.
• Attends twice daily meetings with the rest of the management/leadership team to collaborate and strategize how best to effectively implement solutions to daily building operations in order to improve and maintain peak performance and satisfaction.
• Maintained detailed reports of daily, weekly and monthly calendars, daily sheets, updates, announcements and important information for the residents to know.
• Evaluated the effectiveness of activity programs through ongoing assessments and feedback from residents, families, and staff members allowing for flexible program adaptation in response to changing residents needs.
• Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that helped to maintain a positive atmosphere.
• Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
• Established partnerships with local hospice organizations, pastors, and other volunteers to provide additional resources and opportunities for resident enrichment.
• Supervised part time assistant, and volunteer staff in the implementation of various activities, ensuring a high level of service was consistently provided for all residents.
• Arranged, led, and mediated sit down meetings between residents and management to help residents explain their personal concerns and needs.
• Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
• Utilized evidence-based practices in the facilitation of therapeutic interventions designed to alleviate symptoms associated with many different disorders such as depression, anxiety, bipolar, schizophrenia, and many more.

• Available for same day assignments, Pre-K through 12th grade along with two different years of which I was a long-term substitute for the special education classes in both school districts.
• Assisted regular and neurodivergent students in achieving academic growth by providing targeted instruction based on their unique learning needs.
• Supported students' social-emotional development through genuine interactions that fostered a safe environment for communication and trust.
• Monitored students work and performance by providing efficient feedback and teachings to assure that the students truly learned and understood how to get to the correct answer confidently.
• Collaborated with other educators to plan and review IEP's.
• Repeatedly requested as a substitute teacher by teachers, (and students,) based on good rapport and trusted past performance.
• Ensured a safe and inclusive learning environment by promoting respect, empathy, and understanding among all students.
• Redirected students using Positive Behavior Support (PBS). -Improved student behavior management by implementing consistent classroom routines and positive reinforcement strategies.
• Developed rules and set goals to maintain participation in classroom.
• Relays to the teacher any daily problems and how they were handled, along with absences and an outline of who completed what.
• Supervised lunchroom and recess activities.
• Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes

Led all activities in a 75+ bed facility with a regular and dementia unit, without assistance.

• Engaged residents through many large and small group events and activities along with one on one activities for those who preferred to stay in their room.
• Developed monthly life enrichment calendars and newsletters published electronically and printed including a wide variety of activities to stimulate interest, involvement, and engagement of patients.
• Coordinated, transported, and accompanied residents through off-site excursions to malls, gardens, movies, Wal-Mart, Aldi and many restaurants.
• Outreached created and led monthly activities and performances involving local school children, boy scouts, girl scouts, dance teams, petting zoo, live music entertainment and more.
• Stretched minimum annual budget to cover planned activities through creative use of resources keeping the facility in budget.
• Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
• Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
• Implemented residents voting for Employee of the Quarter.
• Created and maintained detailed reports of daily, weekly and monthly operations.
• Trained volunteers and weekend assistants.
• Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
• Solicited input from residents and family members to continually improve the quality of activity offerings, ensuring a high level of satisfaction was maintained.
• Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.

• Worked with POS system to seat customers, place orders, manage bills and more.
• Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
• Explained menu items and suggested appropriate options for food allergy concerns
• Used slow periods to restock supplies, get more ice, roll silverware, neaten the kitchen area, and help colleagues as needed.
• Bussed and reset tables to keep dining room and work areas clean.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
• Used communication and customer service problem-solving skills to resolve customer complaints and promote loyalty and customer satisfaction.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

• Sold over $1,000 of merchandise within the first weekend of employment.
• Was promoted within the 1st week.
• Held hour long presentations conducting product demonstrations for each appointment.
• Developed new customers through personal contacts and connections.
• Set planned and exceeded sales goals.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

• Executed all activities throughout a 100+ bed nursing home.
• Promoted exceptional quality of life for all residents by innovating organizing and conducting, entertaining and stimulating activities.
• Performed one-to-one activities with patients in their rooms who refused to participate in activities outside of their room, in a group setting.
• Successfully convinced service participants to come out of their room and join in activities who never previously had or wanted to.
• Charted activities each resident attended and their level of participation.
• Maintained master calendar and all relevant records.
• Interacted with residents and helped them accomplish milestones.