Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
References
Timeline
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Kelsey Martin-Hunt

Rancho Santa Margarita,CA

Summary

Personable and organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths includes outstanding communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.

Overview

9
9
years of professional experience

Work History

Administrative Assistant & Service Advisor

Santa Margarita Ford
Rancho Santa Margarita, CA
07.2021 - Current
  • Managed office supplies inventory and placed orders when necessary.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.

Optometrist Assistant

Dr. Lori Floyd
Mission Viejo, CA
04.2021 - 07.2021
  • Reviewed patient charts prior to examinations to ensure accuracy of information.
  • Assisted optometrists in examining patients, including providing preliminary patient screenings and taking patient medical histories.
  • Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
  • Educated patients on contact lens care, insertion, removal, and hygiene practices.
  • Conducted inventory management for optical frames, lenses, and contact lens supplies.
  • Maintained a clean work environment by wiping down equipment between uses, disposing of biohazardous materials in accordance with safety standards.

Lead Consultant

FedEx Office
Mission Viejo, CA
12.2015 - 04.2021
  • Determined consumer needs to provide products and services appealing to larger market.
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Recommended changes or improvements based on evaluation of customer feedback.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Trained, coached, and mentored junior consultants on best practices in the industry.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Education

Some College (No Degree) - Graphic Design

Saddleback College
Mission Viejo, CA

Skills

  • Customer service & Client relations
  • Time management
  • Adobe Creative Suite
  • Multi-tasking
  • Written communication
  • Highly organized
  • Microsoft PowerPoint, Excel and Word
  • Workflow optimization
  • Research and analytical skills
  • Microsoft Outlook
  • Document management
  • Active listening
  • Creative thinking

Accomplishments

  • On the Deans List almost every semester at Saddleback College
  • The most surveys in the entire district at FedEx Office, 4 months in a row!
  • Employee of the Month at Santa Margarita Ford
  • Promoted at Fedex to Lead Consultant
  • Promoted at Santa Margarita Ford to Administrative Assistant after 3 months of working at the call center

References

References available upon request.

Timeline

Administrative Assistant & Service Advisor

Santa Margarita Ford
07.2021 - Current

Optometrist Assistant

Dr. Lori Floyd
04.2021 - 07.2021

Lead Consultant

FedEx Office
12.2015 - 04.2021

Some College (No Degree) - Graphic Design

Saddleback College

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