Kelsey McCullum
Miami,FL
Summary
Dynamic Front Office Lead at Buckhead Internal Medicine with exceptional communication and strong leadership skills. Successfully reduced customer wait times through effective scheduling and staff training, enhancing patient satisfaction. Proficient in electronic health record management and insurance verification, ensuring compliance and accuracy in billing processes. Committed to fostering a collaborative and efficient office environment.
Overview
5
5
years of professional experience
Work History
Front Office Lead/Medical Biller
Buckhead Internal Medicine
06.2024 - Current
- Supervised front office operations to ensure efficient patient flow and satisfaction.
- Trained and mentored staff on best practices for patient interaction and appointment scheduling.
- Coordinated communication between patients, physicians, and insurance companies for seamless service delivery.
- Managed daily administrative tasks, including patient check-in/check-out and electronic health record maintenance.
- Developed training materials for new hires, focusing on compliance with healthcare regulations and policies.
- Reduced customer wait times through effective scheduling and task delegation among staff members.
- Coordinated events and meetings on-site, ensuring seamless communication between departments while maintaining high standards of professionalism.
- Collect patient and client documents and information upon referral.
- Processed medical claims accurately, ensuring compliance with industry regulations and payer guidelines.
- Reviewed and corrected billing discrepancies, enhancing accuracy of patient accounts and reducing claim denials.
- Utilized electronic health record systems to manage patient data and streamline billing processes effectively.
- Collaborated with healthcare providers to resolve billing inquiries, improving communication and patient satisfaction.
Medical Office Manager
Family Practice Center P.C
01.2021 - 06.2024
- Assisted in scheduling patient appointments and managing office calendars.
- Supported the maintenance of patient records and ensured compliance with HIPAA regulations.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Learned to operate electronic health record (EHR) systems for efficient data management.
- Handled billing inquiries and processed insurance claims to ensure timely reimbursements.
- Maintained inventory of medical supplies, optimizing stock levels for operational efficiency.
- Developed understanding of office protocols and procedures to streamline administrative tasks.
- Participated in team meetings, providing input on improving patient care processes and workflows.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Developed close working relationships with front office and back office staff.
Education
No Degree - MEDICAL BILLING
Kennesaw State University
Kennesaw, GA12-2026
Skills
- Exceptional communication
- Staff training and development
- Appointment scheduling
- Documentation management
- Strong leadership
- Customer service
- Maintaining confidentiality
- Opening and closing offices
- File organization
- Office organization
- Scheduling appointments
- Insurance verification
- Sensitive information handling
- Front office management
- Patient relations
- Filing
- Schedule coordination
- Meeting scheduling
- Workflow oversight
- Call routing
- Call forwarding
- Calendar management
- Basic accounting
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Reliability
- Microsoft office
- Professionalism
Timeline
Front Office Lead/Medical Biller
Buckhead Internal Medicine
06.2024 - Current
Medical Office Manager
Family Practice Center P.C
01.2021 - 06.2024
No Degree - MEDICAL BILLING
Kennesaw State University
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