Kelsey McCune
Oceanside,CA
Summary
Skilled waitress offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
14
14
years of professional experience
Work History
Manager
Salt Creek Grille
Dana Point, CA
04.2021 - 01.2024
- Provided exceptional customer service by anticipating guest needs before they arise.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
- Updated computer systems with new pricing and daily food specials.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Waitress
Salt Creek Grille
Dana Point, CA
01.2010 - 04.2021
- Recorded patron's meal options, identifying dietary needs, or special requests to correctly transmit orders.
- Cleared away dirty dishes from tables after each course was finished.
- Prepared checks accurately and processed payments promptly.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Informed customers about specials, upselling additional food and drink items.
Cashier
Pipes Cafe
San Clemente, CA
10.2015 - 03.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers promptly and responded to questions.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cleaned tables and chairs to prepare dining area for next customers.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
Education
City College of San Francisco
San Francisco, CASkills
- Strategic Planning
- Guest Engagement
- POS Operation
- Guest Relations Management
- Staff Scheduling
- Stable Work History
- Team Leadership
- Positive and Professional
Timeline
Manager
Salt Creek Grille
04.2021 - 01.2024
Cashier
Pipes Cafe
10.2015 - 03.2020
Waitress
Salt Creek Grille
01.2010 - 04.2021
City College of San Francisco
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