Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kelsey McDermott

Kelsey McDermott

Maggie Valley,NC

Summary

Versatile and dynamic professional with a proven track record at DDJ OF NC LLC, showcasing exceptional customer service and multitasking abilities. Excelled in fast-paced environments, enhancing guest engagement and operational efficiency. Renowned for reliable work standards and adept cash handling, consistently achieving positive outcomes and fostering a culture of continuous improvement and collaboration.

Overview

19
19
years of professional experience

Work History

Managment/Server/Bartender/Line Cook

DDJ OF NC LLC
10.2014 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Cross-trained existing employees to maximize team agility and performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Line Cook/Server

The Chefs Table Restaurant
05.2021 - 09.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Retail Worker

Skis and Tees
01.2006 - 05.2019
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.

Tipping Point Tavern (Tippy Top Air BNB)

Dan Elliott
03.2016 - 12.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficient.
  • Ensured Air BNB was clean and reset for future Guests.

Tipping Point Tavern

Dan Elliott
04.2011 - 10.2014
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Kim's Cleaning

Kim Greene
07.2008 - 05.2010
  • Used time management and efficient cleaning methods to meet deadlines.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
  • Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
  • Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
  • Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
  • Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
  • Visually inspected area for overlooked aspects.
  • Met established regulatory and organizational guidelines mandating cleanliness.

Education

High School Diploma -

Tuscola High
Clyde, NC
06-2008

Skills

  • Reliable Work Standards
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Supervised team of 35 staff members.

Timeline

Line Cook/Server

The Chefs Table Restaurant
05.2021 - 09.2022

Tipping Point Tavern (Tippy Top Air BNB)

Dan Elliott
03.2016 - 12.2018

Managment/Server/Bartender/Line Cook

DDJ OF NC LLC
10.2014 - Current

Tipping Point Tavern

Dan Elliott
04.2011 - 10.2014

Kim's Cleaning

Kim Greene
07.2008 - 05.2010

Retail Worker

Skis and Tees
01.2006 - 05.2019

High School Diploma -

Tuscola High

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Kelsey McDermott