Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Mcelroy

Andrews,TX

Summary

I am a very compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal, and data entry skills.

Majoring in abilities for reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

I am ready to help my new team achieve company goals, and eager to contribute to team success. I have strong analytical, communication, and teamwork skills, with a track record of quickly adapting to new environments. I am always ready for continuous learning and growth so that I may further develop professional skills.

Overview

2
2
years of professional experience

Work History

Veterinary Receptionist/Technician

West Texas Animal Clinic
01.2024 - 06.2024
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained current and accurate medical records for patients.
  • Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
  • Boosted clinic revenue with accurate billing and invoicing procedures.
  • Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
  • Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
  • Received and routed laboratory results to correct clinical staff members.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.

Child Caregiver

CDS In Texas
06.2023 - 12.2023
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.

Liquor Store Clerk

J's Liquor
07.2022 - 12.2022
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
  • Maintained a clean and organized store environment for an enhanced shopping experience.
  • Assisted with merchandising tasks, creating eye-catching displays that attracted customers and promoted sales growth.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
  • Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.

Education

High School Diploma -

Amarillo High School
Amarillo
05-2013

Skills

  • Teamwork and collaboration
  • Telephone etiquette
  • Task prioritization
  • Initiative-taking
  • Proficient in computer software
  • Typing and filing
  • Cleanliness maintenance
  • Marketing support
  • Customer service
  • Effective multitasking
  • File organization
  • Customer interaction
  • Billing and invoicing
  • Inventory management
  • Schedule coordination
  • Telephone management
  • Documentation
  • Medical billing and coding
  • Microsoft office
  • Records maintenance
  • Inventory oversight

Timeline

Veterinary Receptionist/Technician

West Texas Animal Clinic
01.2024 - 06.2024

Child Caregiver

CDS In Texas
06.2023 - 12.2023

Liquor Store Clerk

J's Liquor
07.2022 - 12.2022

High School Diploma -

Amarillo High School

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Kelsey Mcelroy