Kelsey McGowan
Portage
Summary
Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Proven track record in exceeding sales goals, growing business and expanding territories. Reliable team player with commitment to collaboration and adaptability.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Thermo Fisher Scientific
04.2023 - Current
- Awarded Inside Sales Representative of 2023.
- Achieved 105% of annual sales target for 2023.
- Met existing customers to review current services and expand sales opportunities.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
Interim General Manager
Island Heat Tanning Spa
01.2023 - Current
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Oversaw reporting functions to executive leadership.
- Supervised and directed Managers and their teams to keep projects on-track and tasks prioritized.
- Conducted interviews with Managers to assess eligibility for 5 locations.
- Processed new hire paperwork and documents.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Processed payrolls on regular basis for more than 45 employees company wide.
- Verified timekeeping records and handled any discrepancies with employees.
- Updated employee files with new details such as changes in address or salary levels.
Senior Manager
Island Heat Tanning Spa LLC
01.2023 - 04.2023
- Consistently met or exceeded annual performance targets set by senior leadership.
- Evaluated hiring, firing and promotions requests to two store locations.
- Supervised and directed consultants to keep projects on-track and tasks prioritized.
- Supervised and managed product-related communication to achieve messaging accuracy and product correctness.
- Updated system information, making appropriate changes to documentation.
- Motivated staff towards achieving all sales targets.
- Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
- Monitored and controlled inventory, encompassing daily production, workflow and distribution.
Manager
Island Heat Tanning Spa LLC
08.2020 - 01.2023
- Achieved a 33% increase in product sales for the store in 2021.
- Oversaw salon employee performance, facility cleanliness and sales.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Handled employee scheduling and coverage needs during business hours.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Approved regular payroll submissions for employees.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Tanning Consultant
Island Heat Tanning Spa LLC
01.2019 - 08.2020
- Educated clients on health and safety of tanning facilities and procedures.
- Updated computer system with client schedules, inventories and spa information.
- Exceeded monthly tanning product and membership sale quotas.
- Maintained clean and stocked front counter area.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Scheduled clients based on number of beds and booths with consideration of walk-in averages.
- Assigned clients to appropriate facilities based on desired treatments and health needs.
Education
Bachelor's - General Business
Davenport University
Grand Rapids, MI04.2023
Skills
- Strategic planning
- Time Management
- Exceptional customer service
- Product and Service Sales
- Client relationship management
- Verbal and written communication
- Goals and performance
- Cheerful and energetic
Education
Grand Rapids, MI
Timeline
Inside Sales Representative
Thermo Fisher Scientific
04.2023 - Current
Interim General Manager
Island Heat Tanning Spa
01.2023 - Current
Senior Manager
Island Heat Tanning Spa LLC
01.2023 - 04.2023
Manager
Island Heat Tanning Spa LLC
08.2020 - 01.2023
Tanning Consultant
Island Heat Tanning Spa LLC
01.2019 - 08.2020
Bachelor's - General Business
Davenport University
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