Kelsey McGuire
Sioux City
Summary
I am a dependable and positive individual with a strong desire to help others. I take pride in being on time, learning quickly, and creating a welcoming environment. Building relationships and providing excellent service are what I enjoy most about a front desk role.
Overview
15
15
years of professional experience
Work History
Special Education Paraprofessional
Sioux City Community School District
08.2023 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
- Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Receptionist
Siouxland Animal Hospital
08.2020 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
Dog Daycare Attendant
Bed And Biscuit
09.2017 - 08.2020
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
- Assisted in the recruitment and training of new team members by sharing best practices and mentoring them throughout their onboarding process.
- Enhanced staff collaboration by participating in regular team meetings focused on improving efficiency, safety standards, and overall quality of care provided.
- Boosted team morale and efficiency by sharing knowledge and tips on dog behavior and care with new staff members.
- Enhanced office efficiency by organizing files, and maintaining a clean workspace.
Team Member
Chick-fil-A
01.2012 - 09.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Team Member
Subway
01.2010 - 01.2012
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
High School Diploma -
North High
Sioux City, IA05-2014
Skills
- Listening skills
- Building relationships
- Verbal and written communication
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Cleaning
- Customer service
- Following instructions
- Behavior management
- Patient
- Documentation
Timeline
Special Education Paraprofessional
Sioux City Community School District
08.2023 - Current
Receptionist
Siouxland Animal Hospital
08.2020 - 08.2023
Dog Daycare Attendant
Bed And Biscuit
09.2017 - 08.2020
Team Member
Chick-fil-A
01.2012 - 09.2017
Team Member
Subway
01.2010 - 01.2012
High School Diploma -
North High
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