Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kelsey McGurl

Burlington,Massachusetts

Summary

I am a junior Business Administration student at the University of Massachusetts Lowell, concentrating in Marketing and Management. Skilled in communication, negotiation, and teamwork, with a strong drive to gain hands-on experience in the field. A dynamic professional with a diverse background in retail, customer service, and education, bringing transferable skills that enhance business operations. Passionate about strategic thinking, customer relations, and collaboration. Open to networking and new opportunities to grow in the marketing and management industry.

Overview

6
6
years of professional experience

Work History

Sales Associate

Orangetheory Fitness
Concord, Massachusetts
09.2024 - Current
  • Sales & Membership Growth – Drove revenue by selling memberships, upselling packages, and meeting/exceeding sales targets.
  • Customer Relationship Management – Built strong relationships with members, providing personalized recommendations and fostering brand loyalty.
  • Marketing & Brand Promotion – Assisted in local marketing initiatives, outreach events, and social media engagement to attract new members.
  • Operations & Administrative Support – Managed class scheduling, member check-ins, and front desk operations to ensure seamless daily functions.
  • Data Tracking & Reporting – Maintained accurate records of sales performance, membership renewals, and customer inquiries for management review.
  • Problem-Solving & Conflict Resolution – Handled customer concerns professionally, ensuring high levels of satisfaction and retention.
  • Team Leadership & Collaboration – Worked closely with coaches and management to enhance member experience and implement strategic business goals.
  • Time Management & Multitasking – Balanced sales responsibilities, customer service, and operational tasks in a fast-paced environment.

Teaching Assistant

Mount Hope Christian School
Burlington, MA
06.2022 - Current
  • Classroom Management – Assisted in organizing lesson plans, schedules, and materials to ensure smooth daily operations.
  • Leadership & Training – Guided and mentored students in group activities, fostering teamwork and problem-solving skills.
  • Communication & Collaboration – Coordinated with lead teachers, parents, and staff to maintain effective communication and improve classroom efficiency.
  • Administrative Support – Managed attendance records, student progress reports, and scheduling to maintain organized documentation.
  • Event Planning – Helped organize educational workshops, student engagement activities, and classroom events.
  • Conflict Resolution – Assisted in managing student behavior and resolving minor conflicts, applying leadership and interpersonal skills.
  • Time Management – Balanced multiple tasks efficiently, ensuring all classroom responsibilities were met on time.
  • Project Coordination – Assisted in planning and executing group projects, ensuring smooth collaboration and successful outcomes.

Brand Representative

Abercrombie & Fitch
Burlington, MA
09.2020 - 12.2022
  • Sales & Customer Service – Engaged with customers to provide personalized shopping experiences, boosting sales and customer satisfaction.
  • Retail Operations – Maintained store organization, handled inventory management, and ensured product displays aligned with brand standards.
  • Leadership & Teamwork – Collaborated with team members to meet sales goals, drive store performance, and improve overall efficiency.
  • Marketing & Brand Representation – Promoted brand values through exceptional customer interactions and product knowledge.
  • Problem-Solving – Addressed customer inquiries, resolved complaints, and adapted to fast-paced retail challenges.
  • Merchandising & Visual Displays – Assisted in executing visual merchandising strategies to enhance product appeal and maximize sales.
  • Cash Handling & POS Systems – Processed transactions, returns, and exchanges while ensuring accuracy and efficiency.
  • Time Management & Multitasking – Balanced multiple responsibilities, including assisting customers, restocking merchandise, and maintaining store cleanliness.

Fuel Dock Attendant

Harbor Lights Marina
Warwick, RI
05.2019 - 10.2021
  • Customer Service & Sales – Assisted boaters with fueling services while providing excellent customer support and upselling marina products.
  • Operations & Logistics – Managed fuel transactions, coordinated dock traffic, and ensured efficient service during peak hours.
  • Inventory Management – Monitored fuel levels, restocked supplies, and reported shortages to management to maintain smooth operations.
  • Cash Handling & POS Systems – Processed payments, handled cash transactions, and balanced registers at the end of shifts.
  • Risk Management & Safety Compliance – Followed environmental and safety regulations to prevent spills and ensure a secure work environment.
  • Team Collaboration – Worked closely with marina staff to coordinate fueling schedules, dock assignments, and customer needs.
  • Problem-Solving & Conflict Resolution – Addressed customer concerns, resolved minor disputes, and adapted to unexpected challenges on the dock.
  • Time Management & Multitasking – Balanced multiple tasks, such as assisting customers, maintaining cleanliness, and restocking fuel supplies.

Education

BBA - Marketing And Management

University of Massachusetts - Lowell
Lowell, MA
05-2026

High School Diploma -

Burlington High School
Burlington, MA
06-2022

Skills

  • Leadership & Team Management
  • Strategic Planning & Problem-Solving
  • Communication & Negotiation
  • Project & Time Management
  • Financial & Budget Management
  • Customer Relationship Management
  • Sales & Business Development
  • Technology & Data Analysis

Accomplishments

  • In my last semester, Fall 2024, I achieved a spot on the Chancellor's List by maintaining a GPA of 3.8 or higher. This recognition reflects my dedication to academic excellence, strong work ethic, and ability to balance coursework with other responsibilities. It highlights my commitment to mastering key concepts in business administration, marketing, and management while continuously striving for personal and professional growth.

Timeline

Sales Associate

Orangetheory Fitness
09.2024 - Current

Teaching Assistant

Mount Hope Christian School
06.2022 - Current

Brand Representative

Abercrombie & Fitch
09.2020 - 12.2022

Fuel Dock Attendant

Harbor Lights Marina
05.2019 - 10.2021

BBA - Marketing And Management

University of Massachusetts - Lowell

High School Diploma -

Burlington High School

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