Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kelsey McKinney

Huntsville

Summary

Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach.

Seasoned professional in customer service office environments. Demonstrated capability to manage multiple tasks, resolve customer issues efficiently, and maintain high levels of confidentiality and organization. Strengths include problem-solving skills, communication abilities, and adaptability. Notable for improving customer satisfaction levels in past work roles.

Overview

7
7
years of professional experience
2009
2009
years of post-secondary education

Work History

Personal Shopper

Walmart
Madison
11.2024 - Current
  • Assisted customers in selecting products based on preferences and needs.
  • Managed online orders, ensuring timely and accurate fulfillment.
  • Provided product recommendations by understanding customer preferences.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Scanned items when pulling from shelves to update system stock information.
  • Assisted teammates with daily tasks during peak periods.
  • Prepared and packaged orders to be shipped and delivered locally.

Customer Service Office Staff Member

Publix
Madison
04.2018 - 11.2024
  • Managed register operations and processed transactions accurately.
  • Collaborated with team members to maintain store cleanliness and organization.
  • Trained new staff on customer service protocols and store procedures.
  • Supported promotional events by setting up displays and engaging with customers.
  • Resolved customer complaints promptly and professionally.
  • Performed daily opening and closing procedures according to established guidelines.
  • Processed payments using cash registers or point-of-sale systems.
  • Collaborated with team members to achieve common goals while providing excellent service.
  • Assisted customers with product selection, ordering, returns, refunds, and exchanges.
  • Handled incoming calls from customers regarding product availability or order status updates.
  • Utilized problem-solving skills to resolve customer disputes efficiently.
  • Maintained a clean work area to ensure safety and tidiness for customers.
  • Provided information on products and services to customers over the phone or in person.
  • Greeted customers upon arrival in store and directed them to appropriate departments for assistance.
  • Coordinated with other departments within the organization to address customer issues quickly and accurately.
  • Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Preformed end of day cash handling and accounting. Including register balancing, register setup, bank deposits, ordering cash, safe balancing, and accounting.

Education

Columbia High School
Huntsville, AL

Some College (No Degree) - Psychology

University of Alabama At Huntsville
Huntsville, AL

Skills

  • Customer relationship management
  • Transaction processing
  • Staff training and onboarding
  • Conflict resolution
  • Effective communication
  • Attention to detail
  • Problem solving
  • Team collaboration
  • Time management
  • Verbal and written communication
  • Strong interpersonal skills
  • Relationship building
  • Documentation and reporting
  • Customer service
  • Organization
  • Strong work ethic
  • Complaint handling
  • Scheduling appointments
  • Calendar management
  • Confidentiality
  • Report preparation
  • Proofreading
  • Microsoft office
  • Policies and procedures adherence
  • Customer data confidentiality
  • Record keeping
  • Inbound call answering

References

References available upon request.

Timeline

Personal Shopper

Walmart
11.2024 - Current

Customer Service Office Staff Member

Publix
04.2018 - 11.2024

Columbia High School

Some College (No Degree) - Psychology

University of Alabama At Huntsville

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