Kelsey Meyer
Portland,OR
Summary
Proven to excel in high-pressure environments, I leveraged my strong multitasking and customer service skills at Bradfords Sports Bar and Lounge to significantly enhance guest satisfaction. My expertise in responsible alcohol service and team training led to a noticeable improvement in service efficiency and a positive work culture, underscoring my commitment to excellence in the hospitality industry. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Friendly Bartender with exceptional [Skill] and [Skill] skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Capable [Job Title] passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in [Type] establishments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender? Cook
Bradfords Sports Bar and Lounge
103 NE HALSEY PORTLAND OR 97230
03.2020 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Catering Assistant
Eat Your Heart Out Catering Co
7 Th Se Main
11.2017 - 07.2024
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
- Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
Kennel Technician Supervisor
Town and Country Animal Hospital Portland or
125 Se Division Portland Or 97230
09.2020 - 03.2021
- Trained new kennel technicians on best practices, ensuring consistent quality of care across the team.
- Implemented preventative measures against common diseases within the kennel environment by establishing strict vaccination and quarantine protocols.
- Built strong relationships with local vendors to secure discounts on essential supplies, reducing overall operating costs for the facility.
- Enhanced animal care by conducting regular health checks and administering necessary medications.
- Reduced stress levels in animals by creating structured daily routines, incorporating exercise, playtime, and socialization opportunities.
- Promoted a positive work culture among kennel technicians, fostering teamwork and commitment to the highest standards of care for all animals in our facility.
- Improved kennel efficiency by implementing new cleaning and maintenance protocols.
- Addressed any behavioral issues among animals through targeted training interventions while collaborating with behavior specialists when needed.
- Collaborated with the veterinary team to ensure proper medical care for all animals in the facility.
- Assisted in managing inventory and ordering supplies, maintaining adequate stock levels for efficient operations.
- Contributed to higher adoption rates by working closely with shelter staff to match animals with suitable adopters.
- Developed comprehensive recordkeeping systems to track animal medical history, dietary needs, and behavioral patterns accurately over time.
- Provided excellent customer service when interacting with pet owners and potential adopters, addressing concerns and answering questions about animal care.
Server /Shift Supervisor
Sherris Cafe and Pies
181 Ne Halsey Portland Or
08.2008 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
HELENSVEIW High School
8678 Ne Sumner St06.2000
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Cleanliness and hygiene
- Organizational ability
- Responsible Alcohol Service
- Complex Problem-Solving
- Handling Difficult Customers
- Hospitality service expertise
- Service-oriented mindset
- Professional Appearance
- Alcohol awareness
- Food Service
- Team training and development
- New Hire Training
- Inventory
- Sales expertise
- Salesmanship
- Performance Improvement
- Staff Management
- Health codes compliance
Certification
food handlers and olcc
Timeline
Kennel Technician Supervisor
Town and Country Animal Hospital Portland or
09.2020 - 03.2021
Bartender? Cook
Bradfords Sports Bar and Lounge
03.2020 - 07.2024
Catering Assistant
Eat Your Heart Out Catering Co
11.2017 - 07.2024
Server /Shift Supervisor
Sherris Cafe and Pies
08.2008 - 03.2020
High School Diploma -
HELENSVEIW High School