Kelsey Meyer
Portland,OR
Summary
Proven to excel in high-pressure environments, I leveraged my strong multitasking and customer service skills at Bradfords Sports Bar and Lounge to significantly enhance guest satisfaction. My expertise in responsible alcohol service and team training led to a noticeable improvement in service efficiency and a positive work culture, underscoring my commitment to excellence in the hospitality industry. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Friendly Bartender with exceptional [Skill] and [Skill] skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Capable [Job Title] passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in [Type] establishments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender? Cook
Bradfords Sports Bar and Lounge
03.2020 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Catering Assistant
Eat Your Heart Out Catering Co
11.2017 - 07.2024
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
- Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
Kennel Technician Supervisor
Town and Country Animal Hospital Portland or
09.2020 - 03.2021
- Trained new kennel technicians on best practices, ensuring consistent quality of care across the team.
- Implemented preventative measures against common diseases within the kennel environment by establishing strict vaccination and quarantine protocols.
- Built strong relationships with local vendors to secure discounts on essential supplies, reducing overall operating costs for the facility.
- Enhanced animal care by conducting regular health checks and administering necessary medications.
- Reduced stress levels in animals by creating structured daily routines, incorporating exercise, playtime, and socialization opportunities.
- Promoted a positive work culture among kennel technicians, fostering teamwork and commitment to the highest standards of care for all animals in our facility.
- Improved kennel efficiency by implementing new cleaning and maintenance protocols.
- Addressed any behavioral issues among animals through targeted training interventions while collaborating with behavior specialists when needed.
- Collaborated with the veterinary team to ensure proper medical care for all animals in the facility.
- Assisted in managing inventory and ordering supplies, maintaining adequate stock levels for efficient operations.
- Contributed to higher adoption rates by working closely with shelter staff to match animals with suitable adopters.
- Developed comprehensive recordkeeping systems to track animal medical history, dietary needs, and behavioral patterns accurately over time.
- Provided excellent customer service when interacting with pet owners and potential adopters, addressing concerns and answering questions about animal care.
Server /Shift Supervisor
Sherris Cafe and Pies
08.2008 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
HELENSVEIW High School
8678 Ne Sumner St06.2000
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Cleanliness and hygiene
- Organizational ability
- Responsible Alcohol Service
- Complex Problem-Solving
- Handling Difficult Customers
- Hospitality service expertise
- Service-oriented mindset
- Professional Appearance
- Alcohol awareness
- Food Service
- Team training and development
- New Hire Training
- Inventory
- Sales expertise
- Salesmanship
- Performance Improvement
- Staff Management
- Health codes compliance
Certification
food handlers and olcc
Timeline
Kennel Technician Supervisor
Town and Country Animal Hospital Portland or
09.2020 - 03.2021
Bartender? Cook
Bradfords Sports Bar and Lounge
03.2020 - 07.2024
Catering Assistant
Eat Your Heart Out Catering Co
11.2017 - 07.2024
Server /Shift Supervisor
Sherris Cafe and Pies
08.2008 - 03.2020
High School Diploma -
HELENSVEIW High School
food handlers and olcc
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