Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Miller

Adrian,MO

Summary

Proven expertise in technical underwriting and exceptional research skills. Demonstrated ability to manage high-stress situations, ensuring effective multi-agency coordination with a strong focus on regulatory compliance and customer service excellence.

Overview

12
12
years of professional experience

Work History

Underwriting Assistant

BSRI
03.2022 - 01.2025
  • Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
  • Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
  • Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
  • Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
  • Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.
  • Contributed to loss ratio improvement by assisting underwriters in identifying potential fraud risks during application review.

Bank Teller

Adrian Bank
10.2018 - 03.2022
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.

Bank Teller

Citizens Bank
10.2013 - 07.2015
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.

Dispatcher

Bates County Sheriff’s Department
08.2012 - 09.2013
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with personnel to coordinate timely response of officers and other emergency services.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
  • Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.

Education

General Studies

Metropolitan Community College
Kansas City, MO

High School Diploma -

Butler R-V
Butler, MO

Skills

  • Technical underwriting
  • Data interpretation
  • Research
  • Project planning
  • Filing and data archiving

Timeline

Underwriting Assistant

BSRI
03.2022 - 01.2025

Bank Teller

Adrian Bank
10.2018 - 03.2022

Bank Teller

Citizens Bank
10.2013 - 07.2015

Dispatcher

Bates County Sheriff’s Department
08.2012 - 09.2013

General Studies

Metropolitan Community College

High School Diploma -

Butler R-V

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Kelsey Miller