Kelsey Mims

• Supported team consistently, helping with hostess, food delivery and bussing needs.
• Handled all guest needs with upbeat attitude and attention to detail.
• Addressed issues promptly, relaying complaints directly to management.
• Worked in a fast-paced environment, handled multiple priorities and learned new procedures.
• Delivered genuine hospitality and exceptional dining experience.
• Achieved sales quotas through consistently promoting high-profit items and daily specials.
• Satisfied customers with fast, friendly and knowledgeable support.
• Checked with guests upon delivery of all food items to determine patron satisfaction.
• Checked in with customers periodically to assist with additional needs or requests.
• Worked with staff of other departments during special events and functions.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Managed over 13 tables at a time with customers.
• Managed different job positions at a time. Greeted the door, served tables, made alcohol drinks, and delivered food to the tables.

• Resolved customer inquiries and addressed order problems.
• Provided information to customers on products or services.
• Maintained clean, organized, and well-stocked workspaces.
• Answered questions about store policies and addressed customer concerns.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Cleaned and sanitized cashier workstation and scanning area.
• Removed trash, swept and mopped floors for professional appearance.
• Retrieved items for customers and verified prices.
• Worked with other associates to support cashiers and management needs.
• Trained new cashier team members in customer service and money handling processes.
• Packed customer orders into boxes and bags, transferring to shopping cart.
• Lifted heavy boxes and used forklift to move heavier loads.

Dual majoring in getting my Associates degree in science and arts. 3 years in college, planning to go back soon.