Kelsey Minjares

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• Enhanced communication among team members to foster collaborative and supportive work environment.
• Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
• Consistent top performer, recognized on multiple quarterly district calls in Central Valley & North Bay.
• Supported and coached employees as part of successful training initiatives.

• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.

• Established rapport with new clients to increase satisfaction and loyalty.
• Built and strengthened customer relationships by leveraging excellent
  interpersonal and communication skills.
• Recognized needs and referred to appropriate representative or line of
  business for cross-sell or service opportunities.