Kelsey Mink
Broken Arrow,OK
Summary
Experienced professional offering a BBA in Financial Management combined with experience in the Mortgage and Real Estate industries with a proven record for developing business, marketing, performing office administration, and ensuring customer relations.
- Solid business development skills with the ability to educate customers on products and services
- Extensive knowledge of both mortgage and real estate industries
- Communication skills for earning the trust of customers and gaining referrals
- Strong customer services/relations skills ensuring optimum customer satisfaction and resolving customer issues in a fast-paced environment
- Excellent public relations skills ability to communicate effectively, establish strong rapport and long-term client relationships
- Self-motivated with high level of energy; resourceful in problem-solving; quick study with new procedures
- Attentive to detail: work with speed and efficiency; consistently follow through on all projects
- Skilled in planning and preparing various promotional and marketing materials to increase sales. Flexible, motivated and always organized
- Adaptable to change, enjoy challenges
Overview
13
13
years of professional experience
1
1
Certification
Work History
Real Estate Agent
CENTURY21 FIRST CHOICE REALTY
01.2017 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Market listings and research properties for sellers/buyers while determining and fulfilling the clients needs and financial stability
- Advertised client properties through websites, social media, and real estate guides.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Reviewed market research data and changed sales plans accordingly.
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Maintained connections with clients to encourage repeat business and referrals.
Personal & Group Fitness Trainer
MIDTOWN ATHLETICS
08.2022 - Current
- Provided motivation and support for clients, resulting in higher attendance levels and commitment to their fitness goals.
- Conducted engaging group fitness sessions for improved health and wellness outcomes.
- Maintained up-to-date industry knowledge, ensuring that clients received cutting-edge training methods and advice.
- Boosted client satisfaction by tailoring workout plans to individual needs and goals.
- Educated clients on proper form and technique during workouts, improving overall exercise effectiveness.
- Organized special events such as themed workout sessions and group socials, fostering a sense of community among clients and staff.
- Developed strong rapport with clients, leading to high levels of positive feedback and word-of-mouth referrals.
- Evaluated participant progress regularly, adjusting workout plans as needed to maximize results.
Mortgage Loan Closer
BANK OF ALBUQUERQUE
05.2016 - 12.2016
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Enhanced loan closing efficiency by streamlining the document preparation process.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Reviewed all closing disclosures to arrive at detailed and accurate financial figures.
- Coordinated closings with escrow officer, lender, and real estate agent.
- Reviewed final signed loan documents to authorize funding and complete the sale.
- Provided highest level of service and support to customers, closing agents and realtors.
- Reduced errors in loan documents through meticulous review and verification procedures.
Executive Administrator
GREATER ALBUQUERQUE ASSOCIATION OF REALTORS
01.2016 - 05.2016
- Performed administrative duties for Executive Vice President and Board of Directors.
- Managed key executive office staff and prioritized workloads.
- Increased efficiency within the organization through regular review and improvement of administrative policies and procedures.
- Served as a trusted advisor to executives providing guidance and support in strategic decision making.
- Managed complex travel itineraries for executives to ensure seamless transportation logistics during business trips.
- Planned both internal and external events and staff trainings.
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
Mortgage Loan Assistant
FIRST UNITED BANK
01.2012 - 01.2016
- Monitored full life cycle of loan from initial application to final funding.
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Monitored key dates to obtain information by deadlines.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Reduced processing time for mortgage applications, contributing to higher client satisfaction rates.
- Collaborated with loan officers for seamless management of pipeline, resulting in improved processing times.
- Contributed to team success by proactively assisting colleagues during high-volume periods or absences, ensuring uninterrupted service levels were maintained.
Education
BBA - Financial Management
NORTHEASTERN STATE UNIVERSITY
Tahlequah, OK01.2012
Skills
- Sales and Marketing
- Strong organizational skills
- Problem-solving skills
- Excellent teamwork
- Negotiation
- Credit analysis
- Loan origination understanding
- Leadership skills
- Client-oriented
- Property valuation
- Innovative marketing strategist
- Document analysis
Certification
Licensed Real Estate Agent
Residential Construction Certified
Certified New Home Specialist
NASM Certified Personal Trainer
NASM Certified Nutrition Coach
Timeline
Personal & Group Fitness Trainer
MIDTOWN ATHLETICS
08.2022 - Current
Real Estate Agent
CENTURY21 FIRST CHOICE REALTY
01.2017 - Current
Mortgage Loan Closer
BANK OF ALBUQUERQUE
05.2016 - 12.2016
Executive Administrator
GREATER ALBUQUERQUE ASSOCIATION OF REALTORS
01.2016 - 05.2016
Mortgage Loan Assistant
FIRST UNITED BANK
01.2012 - 01.2016
Licensed Real Estate Agent
Residential Construction Certified
Certified New Home Specialist
NASM Certified Personal Trainer
NASM Certified Nutrition Coach
BBA - Financial Management
NORTHEASTERN STATE UNIVERSITY
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