Kelsey Moll
Redding,CA
Summary
Driven and accomplished professional with a diverse background spanning reception, therapy, healthcare, and hospitality. Excelled at Randal Bouge Tax & Accounting by enhancing office efficiency and client satisfaction through exceptional organizational skills and a friendly demeanor. Proven track record in improving patient recovery times and streamlining dining operations, showcasing unparalleled multitasking abilities and a commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Receptionist
Randal Bouge Tax & Accounting
01.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Restaurant Coordinator/ Host
BJ's Restaurant & Brewhouse
12.2015 - 02.2017
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Coordinated staff schedules to ensure optimal coverage during peak dining hours.
- Trained new employees, contributing to a well-prepared and cohesive team of professionals.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
Neuromuscular Therapist
Self-employeed
06.2020 - 01.2022
- Reduced recovery time for patients with targeted therapies and techniques.
- Cultivated a strong reputation as a skilled and knowledgeable neuromuscular therapist, leading to increased client referrals from satisfied patients and medical professionals alike.
- Promoted a positive healing environment by creating a comfortable atmosphere for patients during every session.
- Conducted thorough assessments of each client''s unique medical history, needs, and goals before initiating treatment plans tailored specifically to their requirements.
- Provided education to patients on self-care techniques for managing pain and improving overall wellness at home.
- Applied advanced therapeutic modalities including myofascial release and trigger point therapy to treat complex musculoskeletal disorders effectively.
IHSS Care Provider
Brother In Law
12.2020 - 12.2021
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Supported clients in managing personal finances, paying bills, and budgeting responsibly.
CNA
Copperridge
03.2017 - 04.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
Current Student - Psychology
Shasta College
Redding, CA Skills
- Organization skills
- Time Management
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
- Active Listening
Certification
- RBT - Registered Behavior Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
Randal Bouge Tax & Accounting
01.2021 - 04.2022
IHSS Care Provider
Brother In Law
12.2020 - 12.2021
Neuromuscular Therapist
Self-employeed
06.2020 - 01.2022
CNA
Copperridge
03.2017 - 04.2018
Restaurant Coordinator/ Host
BJ's Restaurant & Brewhouse
12.2015 - 02.2017
Current Student - Psychology
Shasta College
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