Summary
Overview
Work History
Education
Skills
References
Affiliations
References
Work Availability
Work Preference
Software
Languages
Interests
Websites
Timeline
Hi, I’m

Kelsey Morrison

Toano,VA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Kelsey Morrison

Summary

Results-oriented administrative professional with a proven track record in multitasking and providing meticulous support. Expertise in enhancing document management systems and streamlining scheduling processes has led to significant improvements in operational efficiency. Exceptional organizational skills combined with a keen attention to detail enable effective management of multiple priorities.

Overview

11
years of professional experience

Work History

VCU Health
Richmond, VA

Administrative Assistant
04.2024 - Current

Job overview

  • Scheduled patient appointments at multiple clinics.
  • Digitizing documents for patient records.
  • Confirmed policy information via phone calls.
  • Transferred documents for surgeon approval.
  • Responded to requests from NPs and surgeons for patient scheduling.
  • Sent documents to different hospital departments and clinics.
  • Managed surgeon and patient scheduling.
  • Coordinated efforts with both the nurse coordinator and medical assistant.
  • Other duties, as requested.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Directed customer inquiries to appropriate department personnel.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.

Peraton
Newport News, VA

Computer Operator
05.2020 - 11.2023

Job overview

  • USG Public Trust Clearance: Support Customs and Border Protection (CBP) by providing operations and integrated logistical support for the Tethered Aerostat Radar Systems program (TARS).
  • TARS assists the Department of Homeland Security by monitoring the U.S.
  • Borders, along with Mexico, the Florida Straits, and a portion of the Caribbean, are used to counter drug trafficking, human trafficking, and smuggling.
  • Monitored radar data for anomalies.
  • A team member provides around-the-clock service to monitor and report on potential data degradation, to allow front-line technical teams to take corrective action.
  • Provided real-time mission status reporting to senior program and customer leadership, drafting, and processing contract deliverables.
  • Performed data entry tasks, including updating customer information in databases.
  • Verified accuracy and sorted information to prepare source data for computer entry.
  • Documented job processing requirements and data flow for applications.
  • Monitored data inputs to manage and maintain accuracy.

Dean Stewart Photography
Melbourne, FL

Photographer
09.2019 - 03.2020

Job overview

  • Photographed and edited JPEG and RAW action shots and portraits for sporting events, yearbooks, and school pictures using Nikon and Canon digital cameras.
  • Set up the studio lighting, lens filters, and use various accessories as needed, such as Photoshop and Lightroom software.
  • Set up lighting equipment and adjust camera settings to capture desired images.
  • Organize and store digital photographs, negatives, and prints in an orderly fashion.
  • Edit photos using Adobe Photoshop and other software applications.
  • Review proofs with clients to determine which images should be printed or published.
  • Advise on appropriate poses, props, and backgrounds for each shot taken.
  • Maintain photography equipment including cameras, lenses, lighting gear, tripods.
  • Compose creative shots from different angles that are visually appealing.
  • Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
  • Ensure safety of people involved in photo sessions by following all applicable laws and regulations.
  • Deliver quality products within deadlines established by clientele.
  • Photographed special events, parties, and portraits.
  • Set up lights, backdrops, and props for shoots and events.
  • Set up camera control equipment, stands, and tripods for shoots.
  • Saved and archived images and maintained master image library for future use.
  • Maintained various studio equipment.
  • Organized and archived digital photographs efficiently for easy access and retrieval.
  • Utilized advanced lighting techniques to achieve optimal exposure and mood in photographs.
  • Coordinated and completed photoshoots for individuals, families and small groups.
  • Uploaded digital images for editing, archiving and electronic transmission.
  • Transferred photographs to computers for editing, archiving and electronic transmission.
  • Reviewed sets of photographs to select best work.
  • Used traditional or digital cameras along with tripods, filters and flash attachments.
  • Tested equipment prior to use, verifying good working order.
  • Created artificial light using flashes and reflectors.
  • Selected and adjusted subjects, equipment, and lighting to achieve desired effects.
  • Manipulated and enhanced scanned or digital images using computers and specialized software.
  • Set up, mounted or installed photographic equipment and cameras.
  • Selected and assembled photography equipment and required backdrops.
  • Selected and assembled equipment and required background properties.
  • Estimated or measured light levels, distances and numbers of exposures using measuring devices and formulas.

Spherion Staffing
Melbourne, FL

Receptionist/Accounting Assistant
12.2018 - 09.2019

Job overview

  • Provided administrative and accounting support to the Brevard Family Partnership and Allstate Insurance.
  • Assisted in the budgeting, reporting, and bookkeeping of financial records.
  • Circulated company letters throughout the organization, and assisted clients by documenting pertinent information for tax purposes.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Sorted incoming mail and directed to correct personnel each day.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.

Babette's Furniture
Leesburg, FL

Receptionist/Administrator
09.2017 - 10.2018

Job overview

  • Worked on putting in place processes and procedures to enhance sales and improve customer service between sales personnel and customers.
  • Managing and creating Standard Operating Procedures (SOPs) for future employees.
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Maintained reception area cleanliness and tidiness.
  • Participated in regular training sessions related to customer service best practices.
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Displayed professional standards at reception desk to impress visitors.
  • Resolved customer complaints or answered customers' questions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Interpreted and explained work procedures and policies to brief staff.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.

Mullinax Ford
Apopka, FL

Title Clerk/Administrative Assistant
02.2016 - 06.2017

Job overview

  • Managed and processed registrations efficiently.
  • Facilitated transfer of titles.
  • Updated and organized records for titles.
  • Provided status updates.
  • Stayed updated on relevant statutes and regulations.
  • Assessed taxation paperwork.
  • Verified accuracy of title documents for completeness and correctness.
  • Processed applications for new titles, transfers and duplicate titles.
  • Maintained records of all transactions in a computer database.
  • Researched customer inquiries regarding title information.
  • Performed data entry of vehicle information into system for registration purposes.
  • Assisted customers with questions about the titling process or fees associated with it.
  • Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
  • Handled payments from customers for taxes, registration fees.
  • Entered lien information into the system when applicable.
  • Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
  • Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
  • Checked titles against odometer readings to verify accuracy of mileage disclosure statements.
  • Scanned documents into electronic filing system according to company procedures.
  • Printed copies of documents as needed.
  • Balanced cash drawer at end of shift.
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
  • Processed and maintained title files, implementing security measures to protect data.
  • Evaluated documents to determine property ownership.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Directed customer inquiries to appropriate department personnel.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Followed up on any outstanding liens or other issues preventing issuance of title.
  • Investigated lost or missing title requests.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Provided timely delivery of documents, packages and other items to requested locations.
  • Managed multiple errands simultaneously while maintaining accuracy and efficiency.
  • Performed administrative duties such as filing paperwork, photocopying documents, making phone calls and scheduling appointments.
  • Collected cash from customers for payment of goods and services delivered.

Lake County Tax Collector
Tavares, FL

Deputy Clerk
02.2014 - 12.2015

Job overview

  • Assisted with planning, organizing, directing, and managing the functions and operations of the Treasurer-Tax Collector Office, such as billing, collecting, and reporting functions; ensuring proper internal controls for county tax collections.
  • Assisted with the maintenance of cash flow, provided customer assistance, and answered questions regarding the Treasurer-Tax Collector Office's functions, policies, and procedures.
  • Reviewed incoming correspondence for accuracy and completeness.
  • Responded to inquiries from citizens regarding city services or regulations.
  • Greeted visitors; provided information regarding city services or operations.
  • Managed the front desk reception area; answered telephone calls.
  • Researched relevant state statutes related to city operations.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Communicated with customers and employees to answer questions or explain information.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Operated cash register to process cash, check, and credit card transactions.
  • Answered telephones, directed calls, and took messages.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Verified accuracy of title documents for completeness and correctness.
  • Processed applications for new titles, transfers and duplicate titles.
  • Researched customer inquiries regarding title information.
  • Performed data entry of vehicle information into system for registration purposes.
  • Assisted customers with questions about the titling process or fees associated with it.
  • Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
  • Handled payments from customers for taxes, registration fees.
  • Entered lien information into the system when applicable.
  • Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
  • Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
  • Checked titles against odometer readings to verify accuracy of mileage disclosure statements.
  • Scanned documents into electronic filing system according to company procedures.
  • Printed copies of documents as needed.
  • Balanced cash drawer at end of shift.
  • Investigated lost or missing title requests.
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
  • Processed and maintained title files, implementing security measures to protect data.
  • Evaluated documents to determine property ownership.

Education

Apopka High School
Apopka, FL

High School Diploma
06-2005

Seminole State College
Sanford, FL

Some College (No Degree) from Nursing

Skills

  • Highly organized
  • Multitasking and prioritization
  • Timeline planning and management
  • Administrative support
  • Tech-Savvy
  • Multi-line telephone systems
  • Scheduling and calendar management
  • Meticulous attention to detail

References

  • Ernesto Galvan, Peraton (TARS Manager), (757) 334-9340, Ernesto.Galvan@peraton.com
  • Johnny Barrett, Peraton (TARS Manager), (540) 220-7881, jbarre05@peraton.com
  • Kelly Kenney, Peraton (TARS Computer Operator), (757) 876-7189, kkenney@peraton.com
  • Aaron Bordley, VCU Health (Trauma Surgery Manager), (302) 750-5715, aaron.bordley@outlook.com
  • Chris Branch, Pentecostals of Richmond (Music Director), (804) 475-9276

Affiliations

  • I have experience with managing a photography team for a church organization, which included scheduling photographers for various church events, along with constructing a work flow in order to process photos for social media, graphics, and promotional advertisements.
  • I organized social media for a church organization, which included the following: posts, reels, videos, graphics, and photography of the church services and its events.

References

References available upon request.
Availability
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementCompany CultureHealthcare benefitsWork from home optionPaid time offPersonal development programsPaid sick leave401k match4-day work week

Software

Microsoft Suite

Adobe Photoshop

Adobe Lightroom

Apple

Languages

English
Native language

Interests

Photography

Social Media

Videography

Graphic Design

Marketing

Websites

Timeline

Administrative Assistant

VCU Health
04.2024 - Current

Computer Operator

Peraton
05.2020 - 11.2023

Photographer

Dean Stewart Photography
09.2019 - 03.2020

Receptionist/Accounting Assistant

Spherion Staffing
12.2018 - 09.2019

Receptionist/Administrator

Babette's Furniture
09.2017 - 10.2018

Title Clerk/Administrative Assistant

Mullinax Ford
02.2016 - 06.2017

Deputy Clerk

Lake County Tax Collector
02.2014 - 12.2015

Apopka High School

High School Diploma

Seminole State College

Some College (No Degree) from Nursing

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Kelsey Morrison