Microsoft Word
Kelsey M. Spagnuolo
Mission Viejo,CA
Summary
Experienced professional who is skilled in Customer and Operations Management with a focus and dedication to enhance customer experience and company services. Proven ability to excel in team building, with strong problem-solving and relationship-building skills.
Overview
7
7
years of professional experience
Work History
Trainer/ Attractions Lead
Disneyland Resort
05.2019 - Current
- Led meetings with attractions teams, overseeing up to 20 individuals, to discuss safety and security measures, compliance issues, ensuring alignment with company standards and regulations
- Prepared daily reports on team performance, highlighting key metrics and areas for improvement
- Compiled and analyzed guest tracking reports to identify trends and inform strategic decision-making for enhancing guest experiences
- Generated budget reports to track financial expenditures and ensure adherence to allocated budgets
- Coordinated large team schedules to accommodate breaks and clock-outs
- Cultivated a positive work environment fostering mutual support and respect among team members, contributing to increased morale and productivity
- Processed work orders for attractions, ensuring timely maintenance and repairs to uphold operational efficiency
- Managed inventory by conducting regular audits and collaborating with inventory management to maintain optimal stock levels
- Implemented and upheld Disney's safety and hospitality protocols as the Attractions Lead
- Coordinated the dispatching of ride vehicles, ensuring the safe and efficient loading and unloading of guests
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier/Server
Golden Spoon
07.2017 - 05.2019
- Responsibilities included opening and closing the store, adhering to security protocols to safeguard assets and maintain operational integrity
- Managed and supervised multiple cash drawers and POS systems, ensuring accuracy and compliance with financial procedures
- Provided attentive customer service by addressing inquiries, offering product information, and resolving concerns promptly and professionally
- Facilitated the onboarding process for new hires, imparting knowledge of Golden Spoon's standards and protocols to maintain consistency in operations
- Ensured adherence to health and safety standards by consistently serving and maintaining high-quality products
- Uphold cleanliness and organization throughout the store, implementing routine maintenance and sanitation practices to promote a safe and welcoming environment
- Monitored inventory levels of supplies and yogurt items, promptly restocking as needed to sustain optimal inventory levels
- Cultivated customer loyalty through the delivery of exceptional service and personalized attention to customer needs and preferences
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School -
Trabuco Hills High School
Mission Viejo, CA06.2018
Skills
- Strategic Planning
- Workflow Optimization
- Inventory Management
- Conflict Resolution
- Microsoft Office
- Mentoring abilities
- Coaching Techniques
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Customer Service
- Time Management
- Team Building and Leadership
Accomplishments
- Cast Member of the Month, Disneyland/Pixar Pal-a-Round Attractions, 05/01/19
- Best New Employee, Disneyland/Pixar Pal-a-Round Attractions
Software
Microsoft Excel
Timeline
Trainer/ Attractions Lead
Disneyland Resort
05.2019 - Current
Cashier/Server
Golden Spoon
07.2017 - 05.2019
High School -
Trabuco Hills High School
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