Kelsey Mundenar
Pittston,PA
Summary
Specializes in tax reporting accuracy and provider outreach for demographic validation. Leverages strong problem-solving skills to address issues and improve customer service efficiency. Mentors team members to enhance operational performance and service quality.
Overview
12
12
years of professional experience
Work History
Provider Tax Senior Analyst
Cigna
Remote, Pennsylvania
09.2022 - Current
- Reviewed and rectified data for IRS 1099 tax reporting, ensuring compliance and accuracy.
- Executed outreach to providers for TIN/demographic validation, enhancing data integrity for IRS reporting.
- Conducted research on payment history using PTA Chirps, Dentacom, and other claim engines to assess 1099 discrepancies.
- Managed flag removal process for providers under backup withholding, facilitating timely compliance with IRS regulations.
- Facilitated delivery of 1099 forms to providers and updated OTIR records.
- Assisted corporate tax with CP2100 B-notice and TIN solicitation tasks.
- Updated provider demographics to ensure accuracy.
- Collaborated with cross-functional teams to enhance operational efficiency.
Customer Service Senior Representative
Cigna
Moosic, Pennsylvania
10.2018 - 09.2022
- Resolved escalated calls and processed overdue claims, enhancing customer satisfaction and support efficiency.
- Trained new representatives on company policies and customer service protocols, improving team onboarding and performance.
- Managed inbound calls from multiple provider offices regarding Cigna's dental product.
- Facilitated new training classes to enhance team learning and support.
Assistant Manager
Famous Footwear
05.2014 - 10.2018
- In charge of the interview, hiring, and training process.
- Established weekly sales goals for associates to drive performance and motivate team.
- Developed weekly staff schedules to ensure adequate coverage and meet operational needs.
- Trained staff and informed customers on new and current products to enhance service quality.
- Maintained up-to-date knowledge of company products and services.
Education
Bachelor of Science - Business Management
East Stroudsburg University
East Stroudsburg, PA12-2015
Skills
Tax compliance
- Tax reporting
- Data validation
- Project management
- Microsoft Office proficiency
- Decision making
- Problem solving
- Cross-functional collaboration
- Team mentoring
- Attention to detail
- Customer service
- Communication skills
Timeline
Provider Tax Senior Analyst
Cigna
09.2022 - Current
Customer Service Senior Representative
Cigna
10.2018 - 09.2022
Assistant Manager
Famous Footwear
05.2014 - 10.2018
Bachelor of Science - Business Management
East Stroudsburg University