Kelsey Murdock, CMBP
Brownwood,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Doordash
Self Employed Services
Waco, TX
06.2022 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Delivered products to customer locations on time.
Restaurant Hostess
Ichiban Steakhouse & Sushi Bar
Waco, TX
09.2021 - 01.2022
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Baker
Smallcakes Cupcakery & Creamery
Waco, TX
03.2020 - 04.2021
- Maintained accurate inventory of baking supplies and ingredients.
- Measured out ingredients accurately to ensure consistent product quality.
- Operated ovens and other equipment to bake products according to established recipes.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Placed orders for additional supplies when necessary based on production needs.
- Followed food safety guidelines while preparing all food items.
- Kept records of daily production numbers for each type of item produced.
- Rotated stock as needed to keep freshness intact.
- Inspected finished products before packaging them up for sale.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Stocked shelves with freshly baked goods throughout the day as needed.
- Adhered to company policies regarding storage, handling and preparation of food items.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Maintained temperature, sweep and sanitation logs to document proper conditions.
- Oversaw baking and cooking training to assist new staff members in professional development.
- Created attractive dessert trays for catering events.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
Wait Staff Member
La Fiesta Grill And Cantina
Waco, TX
06.2018 - 01.2020
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Prepared tables by setting up linens, silverware and glassware.
- Took beverage orders from patrons and served drinks promptly.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Answered questions about menu selections and made recommendations when requested.
- Processed payments accurately using cash registers or point-of-sale systems.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Cleared dishes between courses and after guests finished dining.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Set up dining room to meet hospitality and service standards.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
CMBP Designation - Medical Billing
NAHAEC Medical Billing Certification
04-2024
Skills
- Computer Skills
- Basic Math
- Multitasking
- Customer Service
- Maintenance & Repair
- Teamwork and Collaboration
- Interpersonal Communication
- Self-Directed
Certification
- CMBP with Honors Graduate
Timeline
Doordash
Self Employed Services
06.2022 - 02.2024
Restaurant Hostess
Ichiban Steakhouse & Sushi Bar
09.2021 - 01.2022
Baker
Smallcakes Cupcakery & Creamery
03.2020 - 04.2021
Wait Staff Member
La Fiesta Grill And Cantina
06.2018 - 01.2020
CMBP Designation - Medical Billing
NAHAEC Medical Billing Certification
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