KELSEY ANN MYERS
Colorado Springs,CO
Summary
Quality-focused Manager with genuine care for property conditions and client relations. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Strengths include sales skills, critical thinking and communicating with individuals at all levels.
Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Overview
10
10
years of professional experience
Work History
Property Manager
Griffis Blessing AMO
06.2024 - 08.2025
- Cascade Park Apartments (Historical Register) 77 Units
- Boulder Crescent Apartments 33 Units
- Oversaw tenant relations, addressing concerns promptly to enhance resident satisfaction.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Managed property operations, ensuring compliance with local regulations and company policies.
- Coordinated leasing activities, including tenant screening and lease negotiations, to maximize occupancy rates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Perform 30 Day Demands and small balance notices in compliance with State regulations in cooperation with attorneys.
- Impute invoices for payments in compliance with annual budget.
- Perform weekly reports involving occupancy, exposure, best pricing rental rates, and advertising.
- Schedule vendors for Capital Projects in compliance with Lendor requirements. Including vendor and material research.
- Aided team during construction, interior renovation and property rehabilitation projects.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Maintain social media presence through Facebook, Instagram, Google, and Community Rewards.
Deputy Director
Fairbanks Neighborhood Housing Services
08.2023 - 02.2024
- Maintain daily operations.
- Run monthly Servicing reports for loan remittances and interest billing.
- Assist in loan file building and submission. Keeping in compliance with AHFC (Alaska Housing Finance Corporation) and HUD guidelines.
- Monitor monthly loan delinquencies and execute legal action as required.
- Company representation for court proceedings regarding eviction and small claims.
- Assist in Grant Submissions
- Run Monthly Payables
- Assist in daily operations for Property Management. (50units).
- Escalation point for resident and customer concerns
Property Manager
Griffis Blessing AMO
01.2023 - 06.2023
- 114 Apartment Units
- Run Weekly Delinquency for rent, utilities, and additional fees.
- Perform 10 Day Demands and small balance notices in compliance with State regulations in cooperation with attorneys.
- Impute invoices for payments in compliance with annual budget.
- Perform weekly reports involving occupancy, exposure, best pricing rental rates, and advertising.
- Schedule vendors for Capital Projects in compliance with Lendor requirements. Including vendor and material research.
- Aided team during construction, interior renovation and property rehabilitation projects.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Maintain social media presence through Facebook, Instagram, Google, and Community Rewards.
Property Manager
TIERRA-VISTA COMMUNITIES | Winn Co., LLC
04.2020 - 11.2022
- Peterson SFB 669 homes
- Schriever SFB 242 home
- Participate in hire, termination, and progressive discipline for Property Management staff
- Conduct a quarterly performance review for my staff members
- Performed QC of homes transferring between tenants
- Performed meetings on performance and developing Action Plans to further the success of the Property and maintain compliance per AFAC and Closing Documents
- Develop annual budget using historical records and project planning
- Run reports involving Occupancy, Expense/financial, and Satisfaction surveys provided to upper management and to MHO Partner
- Responsible for the reasonable spending through a Purchasing Order program for Resident and Staffing events/needs
- Purchase Orders are also utilized for WOMA contractors monthly; including any special projects
- I also participate in the development and execution of new policies that provide benefits or safety guidance to the team.
- Updated tenant and unit information to keep current in housing database.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Improved NOI through rent growth and expense management.
- Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
Community Manager
North Haven Communities | Winn Co., LLC
01.2018 - 03.2020
- Ft Wainwright 1,842 homes
- Ft Greely 84 Homes
- My position works closely with the Change of Occupancy Maintenance team to ensure homes are ‘Rent Ready’ to the standards of the five sense upon a new family's move in
- This also requires close relations to the Leasing Department to track inbound families and project weekly move ins
- This process also works hand-in-hand with our RCI Army Partner for BOM inspections
- I resolve and address resident complaints, disputes, and other concerns
- Primary escalation point community management operations
- Participate in hire, termination and progressive discipline for Community Center staff
- Conduct a quarterly performance review for my staff members
- Daily tasks include pulling reports for the upper management team that can include costs, occupancy, or participate in forecasting for other report processes
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Drove facility growth and increased resident morale by planning special activities.
Assistant Community Manager
NORTH HAVEN COMMUNITIES | Winn Co., LLC
04.2017 - 01.2018
- Review receipts and deposits comparing them to each resident's ledger and memo in Yardi.
- Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
- Run Delinquent payment arrangements on scheduled dates.
- Process delinquent accounts, recoup current resident damages (as needed), and communicating any amounts due from time of move in, move out, and during residency
- 2nd point of escalation for resident concerns. Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills.
- Provide high quality communication as liaison between direct reports and Community Managers.
- Provide moral support to all office staff
- Automated office operations, managing client correspondence, record tracking, budgeting and data communications.
- Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance. Reporting necessary repairs
- Perform other duties as assigned
Resident Services Coordinator
North Haven Communities | Winn Co., LLC
10.2015 - 04.2017
- Perform optimal customer service to all potential, current, and (if needed) past residents
- Perform inspections on homes to make sure they are of standards to the five sense from move in, Home Health Inspection [Health and Welfare Check], to the move out
- Provide any administrative services to my community center and during events
- Assist in the coordination and outcome of events held by the company to entertain and educate residents
- Promote the new policies to the office and community helping to make sure that all are educated and assist those whom need it
- Provide support to fellow team mates throughout daily operations
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Education
High School Diploma -
Lathrop High School, Career and Education Center (CEC)
06.2012
Skills
- Typing 55 WPM
- Yardi s7, Yardi Breeze
- RealPage
- Entrata
- Microsoft Office 360– Word, Power Point, Excel, Outlook
- Calyx
- Fair Housing Mandates
- Multitasking and Prioritization
- Relationship Building
- Critical Thinking
- Grounds and Facility Inspection
- Tenant and Owner Liaising
- New Construction
- Soci
- Rent Cafe CRM
- Knock
- Word Press
- Customer service-focused
- Property inspections
- Payment collection
- Property management
- Tenant relations
- Staff management
Accomplishments
- Maintained top position in Portfolio for lowest collection accounts for 3 years.
- Built partnering relations with Military Owners
- Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives.
- I have volunteered for temporary relocation to Ft Greely to assist in the daily office function. This office works very closely with the RCI office since there is no HSO in processing upon soldier's arrival
- I have developed and maintained an open line of communication with the RCI office to maintain equilibrium for all tenants and Life/Health/Safety
- I have been trained for the leasing Consultant position review prospective resident's applications to verify their qualifications for the community according to all company, local, state and federal and other applicable laws and regulations
- I maintain and increase occupancy by matching customers' needs and desires with community inventory available and demonstrating the value in our community.
Timeline
Property Manager
Griffis Blessing AMO
06.2024 - 08.2025
Deputy Director
Fairbanks Neighborhood Housing Services
08.2023 - 02.2024
Property Manager
Griffis Blessing AMO
01.2023 - 06.2023
Property Manager
TIERRA-VISTA COMMUNITIES | Winn Co., LLC
04.2020 - 11.2022
Community Manager
North Haven Communities | Winn Co., LLC
01.2018 - 03.2020
Assistant Community Manager
NORTH HAVEN COMMUNITIES | Winn Co., LLC
04.2017 - 01.2018
Resident Services Coordinator
North Haven Communities | Winn Co., LLC
10.2015 - 04.2017
High School Diploma -
Lathrop High School, Career and Education Center (CEC)