Kelsey Neal
Patient Care Advocate
Summary
Selfless Activity Director with strong talents in planning and executing daily activities and encouraging resident participation. Adept at managing a monthly calendar, personalizing activities, coordinating volunteers and handling activity budgets. Outstanding people skills and react calmly to emergency situations.
Overview
2
2
years of professional experience
Work History
Patient Care Advocate
Launch Wellness Center
6 2024 - Current
- Monitored progress and documented patient health status changes to keep care team updated.
- Managed effective communication between patients and providers by serving as a liaison for questions or concerns.
- Streamlined administrative processes for improved efficiency in handling patient records and appointments.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
Registered Behavioral Technician
Hopebridge Therapy Center
03.2024 - 06.2024
- Observe and record client behavior, reporting observations to Board Certified Behavior Analyst.
- Monitor client progress and report results to employer and client guardians daily.
- Promote client independence and social function at home and in the community.
- Supported smooth transitions between activities during therapy sessions, minimizing disruptions and maximizing productivity.
Assistant General Manager
Holiday By Atria, South Wind Heights
4 2023 - 2 2024
- Assisting the General Manager with any necessary tasks required to maintain company standards in various operations.
- Acting as Manager on Duty when the General Manager is not on location.
- Responsible for hiring, training, and supervising servers and housekeepers.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Office Manager
Holiday By Atria, South Wind Heights
08.2022 - 04.2024
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Ensured that all personnel files were kept updated and met company guidelines.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Activities Director
Holiday By Atria, South Wind Heights
10.2021 - 8 2022
- Engaged residents through events, small groups, and personal attention.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Contributed to a positive living environment by fostering a sense of camaraderie among residents through group activities and social gatherings.
- Coordinated volunteer programs that allowed community members to engage with facility residents in various capacities, enriching both parties' lives in the process.
- Encouraged social interaction among residents by designing opportunities for group projects, discussion groups, game nights, and other shared experiences.
- Managed budgetary constraints effectively while still providing high-quality programming for residents.
- Evaluated supplies and requested purchases to meet activity plans.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Developed monthly life enrichment calendar and published electronically and in print.
Education
High School Diploma - undefined
Valley View High School Jonesboro, AR
08.2015 - 2019.05
Certificate, Certified Surgical Technologist -
Arkansas State University Newport, AR
08.2020 - 2021.08
Skills
Computers: Microsoft Office, Kronos, Peoplesoft, CRM
Talent Acquisition
Critical Thinking and Problem Solving
Oral and Written communication
Time Management
Customer Service
Patient Education
Verbal and written communication
Organizational Skills
Organizational Skills
Relationship Building
Progress Documentation
Timeline
Registered Behavioral Technician
Hopebridge Therapy Center
03.2024 - 06.2024
Office Manager
Holiday By Atria, South Wind Heights
08.2022 - 04.2024
Activities Director
Holiday By Atria, South Wind Heights
10.2021 - 8 2022
Certificate, Certified Surgical Technologist -
Arkansas State University Newport, AR
08.2020 - 2021.08
High School Diploma - undefined
Valley View High School Jonesboro, AR
08.2015 - 2019.05
Patient Care Advocate
Launch Wellness Center
6 2024 - Current
Assistant General Manager
Holiday By Atria, South Wind Heights
4 2023 - 2 2024
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