Kelsey Neff
Fort Eustis,VA
Summary
Detail-oriented IT professional with Google IT Support certification and strong organizational skills, seeking an entry-level IT position. Proficient in computer networking and technical fundamentals. Experienced Content Manager with a proven track record in content development and editing at Snapchat, enhancing audience engagement and optimizing SEO strategies, resulting in a 30% visibility boost. Skilled in managing multiple projects while ensuring high-quality standards and effective collaboration with cross-functional teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Content Manager
Snapchat
11.2019 - Current
- Enhanced audience engagement through effective content strategies across digital platforms.
- Ensured brand messaging consistency by collaborating with cross-functional teams.
- Coordinated editorial calendars for timely blog and social media content publication.
- Optimized content for SEO, improving search engine rankings and visibility.
- Conducted market research to identify trending topics for targeted content creation.
- Reviewed and approved website content to maintain quality and relevance.
Caretaker
Hospital At Home
04.2020 - 11.2022
- Enhanced patient comfort and safety through compassionate home care services.
- Promoted patient independence by assisting with daily living activities effectively.
- Developed personalized care plans in collaboration with healthcare teams for diverse needs.
- Educated families on effective health management techniques for at-home recovery.
- Monitored and reported vital sign changes to nursing staff for accurate assessments.
- Increased caregiving efficiency by implementing process improvements in home operations.
Customer Service Cashier
Wendys Restaurant
05.2015 - 05.2018
- Enhanced customer satisfaction by efficiently processing transactions at point-of-sale systems.
- Guided customers in menu choices and swiftly addressed their inquiries.
- Maintained organized, clean work area to elevate overall customer experience.
- Collaborated with team to streamline workflow during peak hours for efficiency.
- Resolved customer complaints successfully, fostering loyalty and satisfaction.
- Handled stressful situations calmly, ensuring composure during busy interactions.
Education
High School Diploma -
Hayes High School
Delaware, OHSkills
- Content editing
- Content development
- Computer skills
- Teamwork and collaboration
- Customer service
- Cybersecurity protocols
- Software troubleshooting
- Problem resolution
- Organization and time management
- Calm under pressure
Certification
Google IT support specialist
-The bits and bytes of computer networking
-technical support fundamentals
ChatGPT Prompt Engineering for Developers
Languages
English
Native or Bilingual
Timeline
Caretaker
Hospital At Home
04.2020 - 11.2022
Content Manager
Snapchat
11.2019 - Current
Customer Service Cashier
Wendys Restaurant
05.2015 - 05.2018
High School Diploma -
Hayes High School