Summary
Overview
Work History
Education
Skills
Sales Development
Timeline
Generic

Kelsey Neibert

Gaithersburg,MD

Summary

Seasoned Territory Manager and exceptional sales professional. Skilled in building customer relationships and understanding customer needs to successfully close sales. Offering 19 years of sales and business development success.

Overview

19
19
years of professional experience

Work History

Territory Manager

Brook Furniture Rental
03.2013 - Current
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Achieved sales goals by cultivating and securing new customer relationships.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Resolved problems with customers to maintain relationships and increase return.
  • Worked with operations to support timely delivery of products.
  • Logged customer data into company CRM system to foster strong account management and rapport.

Showroom Manager

Brook Furniture Rental
09.2008 - 03.2013
    • Generated personal sales to meet or exceed established sales goals.
    • Managed custom projects by completing initial quotes, and design requests.
    • Provided prompt, courteous service to every individual entering showroom.
    • Used industry expertise and customer service skills to resolve customer concerns and promote loyalty.
    • Delivered superior customer service to retain existing customers and attract future customers.
    • Identified new business opportunities through cold calling and prospective database leads.

Customer Support

Brook Furniture Rental
07.2004 - 09.2008
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor of Arts - Advertising, Sales And Marketing

Towson University
Baltimore, MD

Skills

  • Product and Service Sales Expertise
  • Sales Presentation
  • Lead Identification and Generation
  • Client Base Retention
  • Consultative Selling Techniques
  • Goals and Performance
  • Salesforce Software
  • Event Networking
  • Time Management

Sales Development

Sandler Sales Training

Timeline

Territory Manager

Brook Furniture Rental
03.2013 - Current

Showroom Manager

Brook Furniture Rental
09.2008 - 03.2013

Customer Support

Brook Furniture Rental
07.2004 - 09.2008

Bachelor of Arts - Advertising, Sales And Marketing

Towson University

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Kelsey Neibert