Summary
Work History
Education
Skills
Accomplishments
Timeline
pwb
Kelsey Neujahr

Kelsey Neujahr

Elkhart Lake,WI

Summary

Professional in hospitality and housekeeping management with proven track record of leading teams and ensuring top-tier cleanliness standards. Known for strong focus on team collaboration and achieving outstanding results. Reliable and adaptable, with expertise in scheduling, staff supervision, and quality control. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Experienced with team leadership, inventory management, and maintaining cleanliness standards. Utilizes strong organizational and problem-solving skills to ensure efficient operations. Track record of building cohesive teams and delivering exceptional guest experiences. Diligent housekeeper/receptionist with strong background in managing housekeeping teams and maintaining high standards of cleanliness. Successfully led teams to enhance guest satisfaction and operational efficiency. Demonstrated proficiency in inventory management and staff training. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Professional housekeeper with proven skills in maintaining high standards of cleanliness and organization in diverse settings. Strong focus on team collaboration, ensuring seamless operations and adapting to changing needs. Expertise in staff training, inventory management, and customer service, ensuring pristine environment that meets client expectations. Recognized for reliability and consistent achievement of results. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Diligent housekeeperl/ receptionist with solid background in managing housekeeping teams and ensuring highest standards of cleanliness. Expertise includes streamlining housekeeping processes and enhancing team efficiency. Demonstrated leadership in maintaining safe and organized environment while fostering teamwork and attention to detail. Housekeeping professional prepared to oversee and improve cleaning operations in hospitality setting. Proven ability to enhance guest satisfaction and streamline housekeeping procedures. Known for strong team collaboration and adapting to evolving needs, with focus on cleanliness standards and effective communication. Experienced with customer interaction and support, ensuring client satisfaction through effective problem resolution. Utilizes communication and active listening to address customer needs promptly. Track record of maintaining high customer satisfaction and fostering positive client relationships. Customer service professional with proven track record in delivering exceptional client support. Expertise in managing inbound and outbound calls, ensuring customer satisfaction through effective problem-solving. Known for strong teamwork and adaptability to dynamic environments, coupled with excellent communication and interpersonal skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Head Housekeeper

Siebkens Resort
Elkhart Lake
03 2022 - 09 2025
  • Took inventory
  • trained and delgated about 5-7 highschoolers in the summer.
  • made sure we were paying attention to detail.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Kept building entryway glass clean and polished for professional presentation.
  • Communicated repair needs to maintenance staff.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Participated in quality assurance reviews, implementing changes as needed to improve overall service and guest satisfaction.
  • Implemented eco-friendly practices to reduce waste and promote sustainability within the hotel.
  • Ensured proper handling of lost-and-found items, returning them promptly to their rightful owners whenever possible.
  • Enhanced team morale by fostering a supportive work environment that encouraged open communication among staff members.
  • Maintained detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion.
  • Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
  • Developed effective inventory management systems for linens, cleaning supplies, and guest amenities.
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Created a welcoming atmosphere with attention to detail in room preparation and presentation.
  • Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
  • Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
  • Collaborated with front desk personnel to address guest concerns promptly and courteously.

Bartender

Duel sports bar
Green Bay /main st
03 2021 - 10 2022
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, mprinting sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • MUpsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Freshair salon

Christopher Jenson (now deceased)
De pere, WI
05 2019 - 02 2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved problems, improved operations, and provided exceptional service.

Education

Cosmetologist - Cosmetologist

Paul Mitchell the school Green Bay (permanently closed)
05.2019

Skills

  • Beverage preparation
  • Creative mixology
  • Cash register operation
  • Knowledge of craft and microbrews
  • Clear and effective communication
  • Changing beer kegs
  • Classic cocktails
  • Engaging personality
  • Handling difficult customers
  • Food running
  • New hire training
  • Sales expertise
  • Making change
  • Food preparation and safety
  • Inventory
  • Hospitality service expertise
  • Performance improvement
  • Preparing garnishes
  • Aloha POS
  • Attending multiple customers
  • Dining room management

Accomplishments

  • Graduated cosmetology school
  • Worked as a receptionist in two salons

Timeline

Head Housekeeper

Siebkens Resort
03 2022 - 09 2025

Bartender

Duel sports bar
03 2021 - 10 2022

Freshair salon

Christopher Jenson (now deceased)
05 2019 - 02 2020

Cosmetologist - Cosmetologist

Paul Mitchell the school Green Bay (permanently closed)
Kelsey Neujahr