Kelsey Newman
Lakeside,CA
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing in-depth product knowledge and hands-on customer service abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Relationship Banker
BMO Financial Group
El Cajon, CA
07.2022 - Current
- Maintain updated knowledge of bank products, services, promotions, policies, procedures and regulations while adhering to bank and legal guidelines for reporting, audit and money handling procedures.
- Collaborate with business partners to assist customers with specialized needs, create referrals and cross-sell bank products to assist clients in achieving financial goals. Identify financial needs through use of My Financial Compass and SalesForce.
- Utilize BBX to service business client needs, including credit products.
- Use of NetO and Blend applications to assist clients with applying for loans, including personal and auto loans and Home Equity Lines.
- Maintain current client base and recruit new clients through proactive marketing initiatives and word-of-mouth referrals. I also attend local gatherings and networking events to establish community relations and generate potential customer leads.
- Open, service and close accounts within authorized limits. Process deposits and withdrawals, loan payments, cash checks, issue money orders and cashiers checks and process GL tickets effectively. Handle cash drawer operations accurately while balancing at the end of the day.
- Assist in monthly audit preparation and compile requested items from TORIC auditor during onsite visits.
- Meet or exceed customer satisfaction by finding creative solutions to problems while providing knowledgeable and friendly service. Research complex customer issues using internal and external sources. Display strong telephone etiquette, effectively handling difficult calls.
- Understand and follow oral and written directions. Complete day-to-day duties accurately and efficiently. Participate in training and mentoring of new associates while cultivating a positive work environment by maintaining professional relationships with co-workers, while fostering relationships with customers to expand customer base and retain business.
- Exceed sales and customer service goals by promoting bank products and services.
Universal Banker
Bank of the West
El Cajon, CA
02.2022 - 06.2022
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction. Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Helped customers understand and use mobile applications and online banking. Resolved problems or discrepancies concerning customers' accounts. Opened, serviced and maintained customer accounts. Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols. Received and counted daily inventories of cash, drafts and checks. Received mortgage and other loan payments, verifying payment dates and amounts due. Processed general ledger tickets for expenses and fee income.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Accounting and Human Resources Manager
Teldata Enterprise Networks
06.2021 - 10.2021
- I was responsible for all the accounting operations, including but not limited to accounts payable, accounts receivable, daily bank and credit card reconciliations and general journal entries. I also completed monthly final reconciliations and quarterly sales tax filings
- I am comfortable with conditionals, SOV and Progress billing formats
- I was also responsible for all Human Resource duties including on and off boardings of employees, payroll, payroll taxes, commission reports, 1099 forms, court-ordered debt deductions, benefits administration, prevailing wage, and certified payroll reporting
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Handled employee discipline and termination to address policy infractions.
- Held exit interviews and documented information discussed with employees.
- Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
- Additionally, I managed all general office duties, preliminary liens and lien releases and managed a Trust for the owner and managed his rental units.
Education
High School Diploma -
Santana High School
Santee, CA01-2009
General Education - Accounting And Business Management
Grossmont/Cuyamaca College
Skills
- Proficient in TPT, TPSS, BBX, MFC, FSC
- Proficient in Microsoft Office Programs
- Relationship Building and Management
- Teller Background and Support
- Employee Motivation and Relations
- Customer Service-Oriented
- Business Development
- Sales Expertise
- Money Handling
- Creative Thinking
Certification
NMLS Registration - 2022
Certified Public Notary - 2023
Accomplishments
Top Banker in the SD/OC Region for 2nd Quarter of 2023 @ over 250% of goal.
Top 10 Customer Service Rating consistently in 2022 and 2023 Fiscal Years.
Contributed to El Cajon Branch winning the Golden Terminal from Elavon for 2nd and 3rd Quarters of 2023.
References
References available upon request.
Timeline
Retail Relationship Banker
BMO Financial Group
07.2022 - Current
Universal Banker
Bank of the West
02.2022 - 06.2022
Accounting and Human Resources Manager
Teldata Enterprise Networks
06.2021 - 10.2021
High School Diploma -
Santana High School
General Education - Accounting And Business Management
Grossmont/Cuyamaca College