Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Nicholson

Saint Petersburg,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.

Overview

12
12
years of professional experience

Work History

Legal Assistant III

Office Of The Attorney General
10.2021 - Current
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
  • Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Developed polished motions and briefs to support litigation processes and court proceedings.

Member Services Representative II

Mid American Credit Union
06.2019 - 08.2021
  • Safeguarded member data and confidentiality, adhering to all regulatory and company security guidelines
  • Processed payment transactions, maintaining focus on accuracy and proper recordkeeping
  • Provided high-level member support, leveraging thorough knowledge of all company policies, products, and services
  • Updated records with all interactions and customers transactions
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Bartender/Bar Manager

Henry Ts
04.2012 - 02.2018
  • Supervised teams and provided clear objectives and consistent, performance-oriented policies
  • Demonstrated safety procedures and monitored compliance
  • Covered daily business requirements with well-organized schedule and properly delegated assignments
  • Kept all paperwork current and compliant with internal standards and legal requirements.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.

Server

Austin's Bar and Grill
11.2011 - 04.2012
  • Processed payments as credit card transactions, gift cards, or cash transactions
  • Coordinated table assignments and arranged tables for groups
  • Satisfied customers with fast, friendly and knowledgeable support
  • Supported team consistently, helping with hostess, food delivery and bussing needs.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Sales Associate

Aeropostale
07.2011 - 09.2011
  • Resolved customer concerns using strong communication and conflict management skills
  • Handled stressful situations professionally and multitasked with ease
  • Lifted, pushed, and pulled up to 25 pounds regularly
  • Accomplished multiple tasks in a fast-paced environment
  • Assisted with receiving, pricing and merchandising.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Criminology

Kansas State University
Manhattan, KS

Associate of Arts - Administration of Justice

Johnson County Community College
Overland Park, KS
05.2020

Diploma -

Olathe Northwest High School
Olathe, KS
05.2010

Skills

  • Guest Engagement
  • Service Prioritization
  • Cleanliness Standards
  • Stress Management
  • Payment Processing
  • Positive Attitude
  • Reliable and Responsible
  • Conflict and Complaint Resolution
  • Task Prioritization & Time Management
  • Microsoft Word & Excel
  • Secretarial Work
  • Civil Law
  • Legal Research
  • Database Management
  • Legal/Court Processes
  • Critical Thinking
  • Attention to Detail

Timeline

Legal Assistant III

Office Of The Attorney General
10.2021 - Current

Member Services Representative II

Mid American Credit Union
06.2019 - 08.2021

Bartender/Bar Manager

Henry Ts
04.2012 - 02.2018

Server

Austin's Bar and Grill
11.2011 - 04.2012

Sales Associate

Aeropostale
07.2011 - 09.2011

Criminology

Kansas State University

Associate of Arts - Administration of Justice

Johnson County Community College

Diploma -

Olathe Northwest High School

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Kelsey Nicholson