KELSEY NIELSEN
WILLOW SPRING,NC
Summary
Driven BSA/AML QA Analyst at UBS, with analytical and interpersonal skills. Recognized for enhancing workflows and maintaining compliance, I excel in communication and multitasking, consistently delivering actionable insights that improve operational efficiency and support regulatory adherence.
Overview
8
8
years of professional experience
Work History
BSA/AML QA Analyst
Credit Suisse
Morrisville, NC
10.2022 - Current
- Synthesized multiple sources of data and large data sets to develop reports, tools and metrics.
- Maintained user confidence and protected operations by keeping information confidential.
- Maintained dashboards to track productivity and expedite remediation of issues.
- Performed quality assurance to assess data and validate results.
- Participated in regular meetings with management to assess and address issues and identify and implement improvements.
- Developed actionable roadmaps for improving workflows and processes.
- Conducted workplace compliance training to reduce liability risks.
- Utilized formulas to extract data from queries into Excel spreadsheets.
- Conducted periodic internal account or customer reviews to identify potentially suspicious activity.
- Reviewed compliance publications and websites and participated in conferences and other training events to stay apprised of regulatory matters and developments.
- Identified, assessed, and reported any suspicious or unusual activity related to anti-money laundering.
- Maintained up-to-date knowledge of current AML trends, regulations, and best practices.
- Reviewed customer documents and information to ensure compliance with KYC regulations.
Senior Escalations Representative
Wells Fargo
Raleigh, NC
09.2019 - 10.2022
- Managed team's email proxy and maintained SLAs with various internal business partners.
- Collaborated with management to improve various processes within the team.
- Collaborated with internal business partners to resolve high priority customer escalations within SLA and FCRA guidelines.
- Researched and remediated auto loans: ID (WID), regular (WRG), fraud (WFR), Recovery (WDR) and Bankruptcy (WBK) credit disputes via CDRS within the ACDV and Non-ACDV team.
- In charge of data management, including processing and review of data tables, for technical reports via CDRS.
- Consolidated Credit Correction Letters into action items and organized communication to be sent out to clients
- Streamlined multiple procedures, and was designated as a subject matter expert (SME) for new hires and peers.
- Maintained an open line of communication within the department to facilitate faster turnover for project deadlines.
- Due to high productivity compared to peers, was recognized as one of the top performers in quantity and quality in the Auto Loan department.
- By exceeding project deadline timelines, received Service Excellence quarterly champion via STARS award.
- Through time organization and efficiency, assisted team members in improving quality and quantity per side-by-sides.
- Collaborated with different teams to test new processes/technology within the department.
- Updated company’s policies to more clearly outline procedures for dealing with Recovery and Bankruptcy accounts.
- Key team member in recognizing various risks within the CBO space and offering solutions to upper management
- Researched various accounts using Itop, Viewshop, CARS and PACER.
Practice Assistant/ Data Entry Clerk
Ogletree Deakins
Raleigh, NC
01.2019 - 05.2019
- Maintained paper and electronic files, managed projects, tracked multiple deadlines and maintained calendars/scheduled meetings
- Handled incoming correspondence from foreign nationals, attorneys, paralegals and case managers in a timely and professional manner and maintained a positive attitude
- Performed duties under moderate supervision with advanced proficiency in administrative skills
- Completed case research via VisaTrax, DMS, Access and Intapp OPEN.
Insurance Analyst
North Carolina Joint Underwriting Association, NCJUA
Cary, NC
10.2018 - 12.2018
- Contributed to reaching customer service satisfaction goals following company protocol and providing exceptional customer service
- Documented all aspects of claims, determined repair cost, replacement cost versus actual cash value, utilized replacement sources, completed proper reserving and issued payment transactions
- Liaised closely with insurance agents, the insured and case managers on claims and insurance coverage
- Consistently met or exceeded company requirements relating to quality audits
- Tracked financial payments into and out of the FEMA program
- Reviewed and ensured documentations were consistent and upheld to company and industry standards.
Assistant Teacher
All Starz
Morrisville, NC
06.2018 - 08.2018
- Maintained and excelled at an open and effective line of communication with children’s parents and management
- Patient and upbeat in tailoring instruction to meet individual student needs and learning styles
- Monitored children during group play
- Disinfected classroom and various toys
- Followed and assisted head teacher with directions and projects.
Assistant Manager
Hallmark
09.2017 - 05.2018
- Exceeded monthly sales goals
- Increased store profitability by creating and maintaining customer relationships; drove the sales through upselling regular clients based on their past purchases and preferences
- Arranged new merchandise along with signage and aesthetically pleasing displays that encouraged customer sales
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Assisted sales tem and supervisors in identifying and resolving problems
- Maintained price accuracy of goods and ensured adequate stock levels
Education
BA - History, Economics
University of North Carolina At Charlotte
Charlotte, NC05.2018
Skills
- Extremely efficient and organized
- Excellent communication skills
- Punctual and reliable
- Interpersonal Skills
- Quick learner
- Ability to work independently and with others
- Detail oriented
- Skilled in Research and Writing
- Analytical, critical thinker
- Ability to multitask
- Deadline Adherence
- Data analysis
Community Service
Wake County- SPCA – Volunteer since 2011
Timeline
BSA/AML QA Analyst
Credit Suisse
10.2022 - Current
Senior Escalations Representative
Wells Fargo
09.2019 - 10.2022
Practice Assistant/ Data Entry Clerk
Ogletree Deakins
01.2019 - 05.2019
Insurance Analyst
North Carolina Joint Underwriting Association, NCJUA
10.2018 - 12.2018
Assistant Teacher
All Starz
06.2018 - 08.2018
Assistant Manager
Hallmark
09.2017 - 05.2018
BA - History, Economics
University of North Carolina At Charlotte
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