Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Kelsey Novak

McKinney,TX

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Chuys Fine Tex-Mex and Nylo Dallas-Plano. Proven ability to enhance guest engagement and boost sales through suggestive selling. Recognized for maintaining cleanliness standards and delivering personalized service, ensuring memorable dining experiences while managing cash handling efficiently.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Server

Chuys Fine Tex-Mex
09.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Bartender

Nylo Dallas Plano
09.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Manager

Brass Monkey Pub & Patio
07.2020 - 09.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Bartender

Enoch’s Irish Pub
09.2022 - 08.2023
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bartender

Walk On's Sports Bistreaux
08.2018 - 06.2020
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Bartender

Texas Roadhouse
03.2016 - 06.2018
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.

Car Hop

Sonic Drive-in
10.2013 - 02.2016
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.

Bartender

El Chico Restaurant
02.2011 - 10.2014
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Lifeguard

Twin Lakes Country Club
05.2008 - 09.2013
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.

Lifeguard

Monroe Athletic Club
05.2007 - 09.2009
  • Prevented accidents through regular equipment inspections and maintenance.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
  • Reduced the number of rule violations with clear signage and consistent enforcement of policies.
  • Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.

Education

Louisiana Tech University
Ruston, LA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • Order accuracy
  • Food safety practices
  • Suggestive selling

Certification

Food safety handling

TABC certified

Languages

English
Native or Bilingual

Timeline

Server

Chuys Fine Tex-Mex
09.2023 - Current

Bartender

Nylo Dallas Plano
09.2023 - Current

Bartender

Enoch’s Irish Pub
09.2022 - 08.2023

Manager

Brass Monkey Pub & Patio
07.2020 - 09.2023

Bartender

Walk On's Sports Bistreaux
08.2018 - 06.2020

Bartender

Texas Roadhouse
03.2016 - 06.2018

Car Hop

Sonic Drive-in
10.2013 - 02.2016

Bartender

El Chico Restaurant
02.2011 - 10.2014

Lifeguard

Twin Lakes Country Club
05.2008 - 09.2013

Lifeguard

Monroe Athletic Club
05.2007 - 09.2009

Louisiana Tech University

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Kelsey Novak