Kelsey Odonnell
North Branch,MN
Summary
Resourceful Supervisor, known for high productivity and efficient task completion. I possess specialized skills in inventory management, mixology, and customer service. Excel in communication, leadership, and problem-solving, ensuring smooth operations.
Overview
17
17
years of professional experience
Work History
Bartender Shift Manager
Wild River Bar & Grill
Center City, MN
09.2020 - Current
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Enforced health codes and safety regulations in compliance with state laws.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Supervised cleanliness of guest service areas before, during and after service.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Completed regular bar inventories and daily requisition sheets.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Manager on Duty
The Oak Inn
North Branch, MN
11.2007 - 09.2020
- Monitored staff performance and provided feedback to ensure quality customer service.
- Ensured compliance with safety regulations, company policies, and procedures.
- Trained new employees on job duties and company policies.
- Resolved customer complaints in a professional manner.
- Audited cash registers at the end of each shift for accuracy.
- Provided guidance and support to team members when needed.
- Interacted with customers regularly to ensure their needs were met.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Education
High School Diploma -
North Branch High School
North Branch, MN06-2008
Skills
- Beverage knowledge
- Scheduling Staff
- Upselling strategies
- Employee Coaching
- Waste Reduction
- Ordering Supplies
Affiliations
- Gardening
- Farming
- UTV riding
- Campng
- Fishing
References
References available upon request.
Timeline
Bartender Shift Manager
Wild River Bar & Grill
09.2020 - Current
Manager on Duty
The Oak Inn
11.2007 - 09.2020
High School Diploma -
North Branch High School
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