Kelsey Orseth
Los Angeles,CA
Summary
Seasoned Operations Manager with over 10 years of expertise in facilitating company and brand growth. Proficient in establishing processes that improve workflow and streamline operations across multiple locations. Skilled in cultivating and sustaining client relationships, fostering enduring loyalty among customers.
Overview
11
11
years of professional experience
Work History
Operations Manager
The Sand Spas
Los Angeles, CA
12.2022 - Current
- Assisted in the rapid expansion of the Sand Spa brand, overseeing the opening of five new Sand Spa locations over the course of 11 years.
- Oversees daily operations for six brick-and-mortar locations with a workforce exceeding 100 employees.
- Organizes staff schedules and coverage as necessary to guarantee adequate staffing across all locations.
- Established and manages a successful membership program with over 200 active members across all Sand Spa locations.
- Identifies, onboards, and schedules all new employees across all locations.
- Facilitates communication between all staff, clientele, and owners.
- Executed and upheld disciplinary procedures for all service providers and front desk staff.
- Collaborates and orchestrates with vendors for all Sand Spa events and openings.
- Oversees inventory levels and product ordering to ensure all Sand Spa locations remain equipped for comprehensive service delivery.
- Manages payroll operations for all service providers across all locations.
- Resolves client concerns and complaints quickly and efficiently.
- Collaborated with owners to streamline communication between staff and administration.
Personal/Executive Assistant
The Sand Spas
Los Angeles, California
05.2018 - 12.2022
- Maintained confidential files and organized office documentation efficiently.
- Communicated with clients and vendors to facilitate business operations smoothly.
- Monitored incoming emails and responded accordingly in a timely manner.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Coordinated meeting and work schedules for staff teams and executives.
Administrative Assistant
The Sand Spas
Los Angeles, California
02.2015 - 05.2018
- Managed heavy phone lines and assisted clients in booking appointments.
- Established rapport with clients to cultivate enduring relationships with loyal customers.
- Oversaw spa maintenance and managed service providers in order to guarantee seamless operations.
- Delivered end-of-shift reports to management, ensuring clear and effective communication
Education
Bachelor of Arts - Film, Television, And Media Studies
California State University, Dominguez Hills
Carson, CA05-2021
Skills
- Staff scheduling
- Client relationship management
- Inventory management
- Payroll administration
- Membership program management
- Operations oversight
- Leadership
- Cross-functional communication
Timeline
Operations Manager
The Sand Spas
12.2022 - Current
Personal/Executive Assistant
The Sand Spas
05.2018 - 12.2022
Administrative Assistant
The Sand Spas
02.2015 - 05.2018
Bachelor of Arts - Film, Television, And Media Studies
California State University, Dominguez Hills
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