Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kelsey Osborn

Norwalk,OH

Summary

Reliable and upbeat; knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker eager to secure entry-level position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Mobile Expert

OSL Retail Services
02.2022 - Current
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Manager

Quickstop
01.2021 - 02.2022
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.

Sales Associate

Quickstop
05.2020 - 01.2021
  • Informed customers of promotions to increase sales productivity and volume.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Presented professional image consistent with company's brand values.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Forklift Operator

School Specialty
04.2020 - 05.2020
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Communicated with floor managers to determine merchandise placement.
  • Unloaded materials and goods at designated locations for best project availability.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely in congested and confined areas.
  • Removed orders from storage, wrapped, and staged for shipments.

Quality Inspector

Stoneirdge
02.2020 - 04.2020
  • Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
  • Documented findings and produced reports to aide management in assessing and correcting quality concerns.
  • Identified and helped resolve production problems, increasing output while reducing errors.
  • Discarded and rejected products, materials and equipment not conforming with specifications.

Appointment Setter

Secure Retirement Solutions
10.2019 - 02.2020
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Entered daily data in computer systems and documented office activities.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Acted as first point of contact and set appointments for prospective clients.

Arcade Attendant

Great Wolf Lodge
02.2019 - 10.2019
  • Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
  • Recorded daily opening and closing reports to reconcile sales.
  • Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
  • Stocked and maintained game room tokens, cards and board games for patron convenience.
  • Stocked and displayed merchandise in prize area to encourage guests to win game tickets.

Lifeguard

Maui Sands
01.2018 - 10.2019
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Responded to emergency situations in a timely, efficient manner.
  • Educated patrons on safety protocols and enforced safety rules.

Education

High School Diploma -

Vermilion High School
Vermilion, OH
05.2019

No Degree - Social Work

Lorain County Community College
Elyria, OH
05.2019

Skills

  • Inventory Oversight
  • Sales Assistance
  • Operational Efficiency
  • POS Inventory System Operation
  • Product Line Knowledge
  • Credit and Debt Card Processing
  • Till Counting
  • Cellphone Features
  • Technology Knowledge

References

Jeffery Robinson - Former District Manager: (440) 233-9954


Robert Tovo - Former supervisor: (419) 921-4322

Timeline

Mobile Expert

OSL Retail Services
02.2022 - Current

Manager

Quickstop
01.2021 - 02.2022

Sales Associate

Quickstop
05.2020 - 01.2021

Forklift Operator

School Specialty
04.2020 - 05.2020

Quality Inspector

Stoneirdge
02.2020 - 04.2020

Appointment Setter

Secure Retirement Solutions
10.2019 - 02.2020

Arcade Attendant

Great Wolf Lodge
02.2019 - 10.2019

Lifeguard

Maui Sands
01.2018 - 10.2019

High School Diploma -

Vermilion High School

No Degree - Social Work

Lorain County Community College
Kelsey Osborn