Kelsey Otero
Klamath Falls
Summary
Hardworking and Dependable Customer Service Representative with a solid background in customer service, and Retail. Possessing a strong attention to detail and a commitment to delivering exceptional results, I am skilled in organization. I thrive in fast paced environments and am dedicated to contributing to any team effectively.
Dedicated team member with proven customer relations skills, effective communication, and a strong attention to detail. Committed to maintaining high cleanliness standards and enhancing team productivity.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Team Member
Burger King
White City
08.2025 - Current
- Delivered exceptional customer service in a fast-paced environment.
- Prepared food items according to company standards and safety guidelines.
- Operated kitchen equipment, ensuring proper usage and maintenance.
- Looked for ways to go above and beyond job requirements.
- Maintained cleanliness and organization of dining and kitchen areas consistently.
- Assisted in training new staff on operational procedures and best practices.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through series of different stations based on team needs.
- Monitored expiration dates on food items for freshness assurance.
- Identified opportunities for process improvements within the department.
Crew Member
Mcdonalds
White City
04.2025 - 09.2025
- Assisted customers with orders and provided friendly service at the counter.
- Monitored inventory levels and restocked supplies as needed for service continuity.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Drove team success by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Retail Assistant
Burlington Coat Factory
Aurora
01.2020 - 01.2021
- Processed payments using cash register, credit card machine and POS system.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Handled customer inquiries and resolved issues promptly and professionally.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Housekeeper
Travelodge
Yakima
01.2019 - 01.2020
- Cleaned guest rooms thoroughly, ensuring high cleanliness standards.
- Organized cleaning supplies and equipment for efficient workflow.
- Collaborated with team members to meet housekeeping targets effectively.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Interacted pleasantly with clients and guests when performing daily duties.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Education
Klamath Union High School
Klamath Falls, ORSkills
- Customer relations skills
- Explaining rules and regulations
- Maintaining professional relationships
- Effective communication
- Greeting customers
- Working with cleaning chemicals
- Lifting heavy objects
- Vacuuming
- Shampooing carpets
- Sweeping
- Mopping
- Emptying trash containers
- Taking inventory
- Ordering merchandise
- Stocking merchandise
- Fulfilling customer orders
- Counting cash
- Preparing bank deposits
- Security awareness
- Theft prevention
- Customer service
- Team collaboration
- Cash handling
- Food safety
- Attention to detail
- Problem solving
- Time management
- Training assistance
- Organization skills
- Positive attitude
- Clear communication
- Dependability and reliability
- Willingness to learn
Summary Of Skills
Utilizing excellent customer relations skills., Explaining detailed rules and regulations to customers., Maintaining a comfortable yet professional relationship with Clients and Customers., Communicating effectively with a wide variety of people and personalities., Greeting customers in a friendly yet professional manner., Working with cleaning chemicals., Lifting heavy objects including furniture to clean under and around., Vacuuming and shampooing carpets., Sweeping and mopping floors., Emptying trash containers., Taking inventory and ordering merchandise and supplies., Price and stocking merchandise., Taking and fulfilling customers orders., Counting balance in cash drawers and preparing bank deposits., Watching for security risks and thefts and knowing how to prevent and handle such situations.
Timeline
Team Member
Burger King
08.2025 - Current
Crew Member
Mcdonalds
04.2025 - 09.2025
Retail Assistant
Burlington Coat Factory
01.2020 - 01.2021
Housekeeper
Travelodge
01.2019 - 01.2020
Klamath Union High School