KELSEY PADGETT
Forest City,NC
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. 14 years experience in healthcare, 11 of the 14 years in healthcare office administration experience.
Overview
14
14
years of professional experience
Work History
Vein Center Coordinator
The Vein Center at Rutherford Regional
05.2021 - Current
- Started the Vein Center at Rutherford Regional
- Print all patient paperwork needed for appointments
- Pre-register all patients
- Register all patients
- Check out all patients
- Clean & turn over patient rooms in between patients and once day is complete
- Room patients
- Answer phones
- Callbacks from voicemails
- Handled all patient scheduling
- Entered data, generated reports, and produced tracking documents.
- Collaborated with team members to develop innovative program offerings, attracting a diverse range of participants.
- Assisted in the creation of marketing materials to promote center programs, resulting in increased community awareness and engagement.
- Created procedure schedules
- Created new patient charts
- Worked referrals
- Send appointment information to referral source
- Consistently updated referral report
- Scanned information into patient charts
- Managed all reporting
- Created new patient packets
- Mailed new patient information packets
- Created and mailed letters for new appointments
- Called/Mailed/Text patient appointment reminders
- Started new service lines
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Gathered and organized materials to support operations.
- Increased participant satisfaction by providing exceptional customer service and promptly addressing concerns.
- Maintained a clean and inviting facility by coordinating regular cleaning schedules with janitorial staff.
- Managed company schedule to coordinate calendar and arrange travel.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Inventoried and ordered office supplies to maintain availability of products.
- Created new policy and procedures
- Created competencies and made sure they are fulfilled when service line starts
- Assisted with procedures if needed
- Submitted prior authorizations
- Helped work denial related to Vein Center
- Handled all payments and billing inquiries for Vein Center
- Worked alongside the Outreach Director for Vein Center outreach projects
- Developed strong relationships with community partners to enhance collaboration opportunities and expand program reach.
- Evaluated program effectiveness using feedback from participants and staff members, making improvements as needed to better serve the community.
- Monitored facility maintenance needs, scheduling repairs as needed to maintain a safe and welcoming environment for participants.
- Facilitated regular staff meetings where progress updates were shared among team members.
- Create downtime procedures
- Created and managed directional packets for job duties
- Used CPT codes for billing
- Scanned supplies used in procedures.
Medical Office Assistant (Front Desk)
Rutherford East Family Care
03.2019 - 05.2021
- Handled multi-line phones
- Reviewed and routed messages to appropriate staff and physicians
- Checking patients in/out, collecting co-pays, verified insurance and gathered patient demographics
- Performed various administrative/office duties
- Answer mail
- Improved patient satisfaction and provider's productivity
- Ensured that documents are up to date, organized, and filed correctly
- Recorded and updated financial information
- Responded to and sent faxes
- Provided instructions to patients scheduled for procedures and follow up visits
- Organized and updated patient files
- Established a patient center front office workflow system
- Provided excellent patient care with kind, informative, telephone and front desk communication assisted in scheduling, filing, and maintaining patient records
- Scanning paperwork into the system
- Handling money and credit card transaction.
Billing Specialist
Rutherford Radiological Associates
02.2013 - 03.2019
- Worked effectively with medical payers such as Medicare, Medicaid, Blue Cross & Blue Shield, & commercial insurances
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Trained new employees on multiple medical billing programs and data entry software
- Followed up on denials, late payments, extensions and other special circumstances
- Coordinated with the contracting department to resolve payer issues
- Researched and resolved routine and complex issues
- Resolved discrepancies in insurance payments by collaborating with carriers
- Utilized billing software (Imagine) to document and track customer account details
- Maintained confidentiality of patient finances, records and health statuses
- Communicated effectively with staff, including members of the operations, finance and clinical departments
- Processed eligibility and benefit verification and authorization requests
- Tracked all pending authorizations to ensure timely resolution and avoid revenue loss
- Generated and submitted invoices electronically based upon financial schedule
- Responded to patient concerns and questions with compassion and knowledge
- Entered details into computer systems and managed database of information
- Worked effectively with staff from all departments to coordinate resolutions
- Reviewed all patient paperwork for accuracy, including claims, bills and medicolegal documents
- Posted electronic payments.
CNA I
White Oak Manor of Rutherfordton
05.2010 - 08.2010
- Followed safe lifting techniques and individual resident lifting instructions
- Gathered and documented patient vital signs when needed
- Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Followed and enforced safety protocols to protect patients and workers
- Reported any unusual circumstances in the patients' condition or environment
- Supported various patients with mobility and ambulatory care
- Followed and promoted protocols and procedures to ensure effectiveness, efficiency and safety
- Oversaw and maintained patients' rooms, group living areas and nurse stations
- Turned and positioned patients to maintain comfort and minimize problems
- Responded appropriately to the physical, emotional and developmental needs of patients
- Performed patient assessments, documented vital signs and reported changes to supervisors
- Supported patients' daily living needs, including feeding and bathing
- Established relationships with patients, caregivers and healthcare professionals to promote patients' personal care plan goal achievement
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
Education
High School Diploma -
EAST RUTHERFORD HIGH SCHOOL
FOREST CITY, NC01.2007
Skills
- Medical billing systems and software
- Billing coding systems
- Excellent organizational skills
- Healthcare billing and collection practices
- Reporting requirements
- Managing deadlines
- Positive behavior modeling
- Information collection
- Data collection and management
- Professional bedside manner
- Healthcare billing
- Strategic decision-making
- Computer software competency
- Patient-focused care
- Organizing Meetings
- Generating Reports
- Operating Office Equipment
- Compiling lists of all tasks needed to be accomplished
- Delegating Resources
- Managing Deliveries
- Able to multitask, prioritize, and manage time efficiently
- Experience in scheduling procedures, costs, and terms
- Excellent analytical and time-management skills
- Good interpersonal skills and communication with all levels of management and departments
- Able to follow multiple guidelines and procedures
- Organizational Leadership
- Program implementation
- Customer Service
Accomplishments
Received the Humble Heart Award in 2020. The Humble Heart Award exemplifies the kind of employee Rutherford Regional Health System recognizes as a role model by exhibiting dedication, ownership, loyalty, professionalism and helping those in need.
References
- Chris Park, Rutherford Radiological Associates, Office Manager, 828-289-6467
- Anna Burgess, Rutherford East Family Care, Nurse Practitioner, 828-289-6443
- Samantha Tate, R1 Revenue Cycle Management, Supervisor, 828-447-6866
- Amber Suttles, R1 Revenue Cycle Management, Assistant Supervisor, 864-621-2678
Timeline
Vein Center Coordinator
The Vein Center at Rutherford Regional
05.2021 - Current
Medical Office Assistant (Front Desk)
Rutherford East Family Care
03.2019 - 05.2021
Billing Specialist
Rutherford Radiological Associates
02.2013 - 03.2019
CNA I
White Oak Manor of Rutherfordton
05.2010 - 08.2010
High School Diploma -
EAST RUTHERFORD HIGH SCHOOL
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