Kelsey Parker
Midvale
Summary
Dedicated and reliable individual with strong communication skills, adept at working collaboratively in team environments. Known for delivering exceptional customer service and consistently exceeding expectations. Eager to leverage a proven track record of hard work and dedication to contribute effectively to any work environment.
Overview
8
8
years of professional experience
Work History
Sales Service Representative
Mondelez International
01.2022 - Current
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Kept store managers informed about sales activities and current inventory.
- Stocked and merchandised products at route locations, keeping every customer well-supplied with enough product to meet forecasted sales level.
- Increased sales revenue by effectively managing customer relationships and addressing their needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Overnight Stocker
Walmart
10.2020 - 10.2021
- Kept sales floor and stockroom tidy and organized by removing cardboard and pallets and replacing overstock in correct locations.
- Monitored inventory levels and reported shortages to management.
- Replenished out-of-stock items on sales floor, staged overstock, and rotated product.
Nanny
Private Home
03.2017 - 09.2020
- Encouraged children to be self-motivated and determined by demonstrating positive behaviors.
- Chaperoned children on trips to local parks, zoo, mall and other attractions.
- Balanced children's schedules with regular rest, play, and academic hours.
- Transported children to play dates, activities, and special outings with utmost safety.
- Maintained firm discipline while also playing with children and helping with tough social, emotional, and academic situations.
Customer Service Representative
Park City Ice Arena
02.2017 - 09.2020
- Handled customer inquiries, billing questions, payments, and service requests.
- Anticipated needs and resolved problems to keep customers happy.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Delivered fast and friendly service regarding questions and service complaints.
- Managed customer calls efficiently in a fast-paced call center environment.
- Assisted customers in resolving product problems regarding usage or repair.
- Managed documentation for new sales, and service program sign-ups.
- Answered many inbound calls each day to handle various concerns, set appointments, and close sales.
House Cleaner
Homes in Harmony Property Management
06.2018 - 08.2020
- Completed laundry, cooking, and dishwashing tasks.
- Cleaned interior of home, including dusting, glass cleaning, and trash removal.
- Maintained safe-handling while using industrial cleaning supplies and equipment.
- Sanitized high-traffic areas to reduce germ spread.
- Maintained flooring with periodic vacuuming, sweeping, mopping, and wood floor care.
- Monitored home for safety hazards and reported potential issues to homeowners.
- Removed soiled sheets and towels to replace with fresh items.
- Kept bathrooms clean with regular wipedowns, trash collection, and supply restocking.
- Supported sustainability by properly sorting and disposing of trash and recyclables.
Education
High school diploma - undefined
Wasatch High School
Heber, UTAH06.2019
Skills
- Strong communication
- Customer service
- Guest relations
- Sales
- Adaptability
- Problem resolution
- Leadership
- Critical thinking
- Organization
- Fast learner
Timeline
Sales Service Representative
Mondelez International
01.2022 - Current
Overnight Stocker
Walmart
10.2020 - 10.2021
House Cleaner
Homes in Harmony Property Management
06.2018 - 08.2020
Nanny
Private Home
03.2017 - 09.2020
Customer Service Representative
Park City Ice Arena
02.2017 - 09.2020
High school diploma - undefined
Wasatch High School
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