Kelsey Perez
Lubbock,TX
Summary
Results-oriented Operational Supervisor experienced in team training and conflict resolution. Achieved high customer satisfaction and operational efficiency through effective communication and time management skills. Focused on delivering exceptional results in fast-paced retail environments.
Overview
2
2
years of professional experience
Work History
Miniso
Assistant Manger
Lubbock, Texas
06.2025 - Current
- Executed daily operations with accuracy and efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized and prioritized tasks to meet service goals effectively.
- Accompanied company representatives to support other stores in achieving satisfactory performance
- Advanced within company ranks in 6 months, reflecting strong work ethic.
Shift Leader
Academy Sports and Outdoors
Lubbock, Texas
05.2024 - 04.2025
- Promoted within 3 months due to strong performance and leadership.
- Supervised daily operations to enhance store functionality and customer experience.
- Trained new team members on customer service protocols to ensure consistent service quality.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Managed cash transactions and processed deposits accurately during each shift.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
Education
High School Diploma -
Timber Creek High School
Fort Worth, TX05-2018
Skills
- Customer service
- Team leadership
- Cash handling
- Sales reporting
- Staff training
- Operational supervision
- Time management
- Communication skills
- Relationship building
- Conflict resolution
- Task prioritization
- Active listening
- Leadership
- Public speaking
- Telephone etiquette
- Multitasking Abilities
- Quality assurance
- Process improvement
Timeline
Miniso
Assistant Manger
06.2025 - Current
Shift Leader
Academy Sports and Outdoors
05.2024 - 04.2025
High School Diploma -
Timber Creek High School