Kelsey Pinkard
Woodhouse Day Spa
Charleston,USA
12
years of professional experience
Strong-willed, motivated individual who performs well in diverse environments, effectively builds colleague and client relationships, and efficiently completes arduous tasks that positively influence business growth.
Work History
Hospitality Concierge
1 Year 9 Months- Delivered amplified guest services, addressing inquiries and concerns while building loyalty and repeat visits amongst clientele.
- Managed appointment scheduling & optimized client flow while coordinating with staff to ensure efficiency & effectiveness in service.
- Trained new team members on spa protocols, improving overall team communication, organization, and service quality.
Event Manager/Banquet Captain
8 Months- Implemented event plans, including scheduling, menus, location, décor, and entertainment.
- Provided support to members/guests in planning & set up, performing duties day of, and post-completion of event.
- Created detailed timelines and service plans for the execution of each BEO.
Bartender
5 Months- Trained new bartenders on drink preparation and upselling techniques.
- Worked in close collaboration with team members to ensure customers received high-quality service while also effectively multitasking within fast-paced environment.
Server/Bartender
5 Months- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and repeat business.
- Supervised set up of banquet food stations and multiple bar areas, while coordinating service to multiple dining areas.
Events Coordinator
4 Months- Managed administrative logistics of events planning, event booking and event promotions.
- Evaluated existing plans, processes and event services to identify opportunities for improvement.
Manager/ Event Coordinator/Training Coordinator
5 Years 5 Months- Expanded cross-functional organizational capacity by collaborating BOH and FOH on priorities, functions and common goals.
- Managed event logistics and operations, while also training new staff on rules, regulations, and processes of food service.
Education
Bachelor of Science - Nursing
Associate of Arts - Journalism, Spanish
Skills
Bilingual (advanced knowledge of Spanish language to speak & write conversationally)
Public Relations
Media Marketing
Musical Theatre/ Vocal Performance
Timeline
Hospitality Concierge
Woodhouse Day Spa
11.2024 - 08.2026Read More
Event Manager/Banquet Captain
Seabrook Island Club
12.2023 - 08.2024Read More
Bartender
Stars Rooftop & Grill Room
06.2023 - 11.2023Read More
Server/Bartender
Crave Culinaire
07.2022 - 12.2022Read More
Events Coordinator
Kava Nirvana
04.2022 - 08.2022Read More
Manager/ Event Coordinator/Training Coordinator
Carrabba's Italian Grill
07.2014 - 12.2019Read More
Trident Technical College
Bachelor of Science from Nursing
Read More
Ohio University
Associate of Arts from Journalism, Spanish
Read More