Kelsey Pond
Three Rivers,Michigan
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Elina Organics
Kalamazoo, MI
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
LOGISTICS AND RETAIL SALES ASSOCIATE
Ashley Hitt Boutique
Three Rivers, MICHIGAN
11.2021 - Current
- Receive and process online orders for shipment or store pick-up
- Greet customers and engage in conversation to assess needs
- Clean and organize sales floor in accordance with company merchandising standards
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
WAITRESS
The Friendly Grille And Tavern
Three Rivers, MICHIGAN
10.2020 - 02.2023
- Greeted and escorted guests to tables, fostering warm welcome
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Continuously monitored tables for any additional requests or assistance needed by guests
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
WAITRESS
Pub 60 Grille
Jones, MICHIGAN
10.2017 - 10.2020
- Greeted and escorted guests to tables, fostering warm welcome
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
- Delivered accurate checks and processed bill payments in POS system.
CUSTOMER SERVICE REPRESENTATIVE
Atwood Mobile Products
Elkhart, INDIANA
03.2016 - 10.2017
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Performed data entry tasks accurately and in a timely manner.
Education
HIGH SCHOOL DIPLOMA -
Constantine High School
Constantine, Michigan05.2010
Skills
- Customer Assistance
- Store Opening and Closing
- Retail Sales
- Product Knowledge
- Returns and Exchanges
- Ability to Lift 40 Pounds
- Critical Thinking
- Data Entry
- Customer Service
- Money handling abilities
- Client Relations
- Scheduling
- Follow-up skills
- Appointment Scheduling
Personal Information
Date of Birth: 04/13/92
Timeline
Customer Service Representative
Elina Organics
10.2023 - Current
LOGISTICS AND RETAIL SALES ASSOCIATE
Ashley Hitt Boutique
11.2021 - Current
WAITRESS
The Friendly Grille And Tavern
10.2020 - 02.2023
WAITRESS
Pub 60 Grille
10.2017 - 10.2020
CUSTOMER SERVICE REPRESENTATIVE
Atwood Mobile Products
03.2016 - 10.2017
HIGH SCHOOL DIPLOMA -
Constantine High School