Kelsey Prevost
Milford,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Operations Analyst
FLAGSTAR BANK
Jackson, MI
09.2019 - Current
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Met SLAs and internal and external regulatory standards by conducting scheduled procedural and tool audits.
- Practiced discretion when discussing sensitive information, such as employee records or company policy changes.
- Collaborated with Human Resource department to develop and implement successful risk management procedures.
Recruitment Intern
WEST MICHIGAN SEARCH GROUP
, Remote
01.2021 - 06.2021
- Collaborated in the creation of a marketing plan for the newly-launched website and calendar software
- Developed ads geared towards target demographics, monitoring results to improve marketing research and team campaign development
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Quality Review Analyst
FLAGSTAR BANK
Jackson, MI
10.2018 - 09.2019
- Reviewed daily reports to verify branch functions met compliance and regulatory guidelines
- Worked with various members of management to develop content on timely topics and operational updates within branch banking
- Planned and coordinated work efforts for the quality team, evenly distributed work allocation to each quality analyst.
Financial Service Representative
FLAGSTAR BANK
Jackson, MI
01.2018 - 10.2018
- Met and exceeded sales and referral expectations by working with customers to build relationships by uncovering financial needs and recommending the best products
- Demonstrated strong customer service skills and resolved problems to prevent customer dissatisfaction
- Utilized Salesforce to create and maintain customer accounts and new opportunities.
Marketing Intern
ALLEN NEIGHBORHOOD CENTER
Lansing, MI
05.2017 - 08.2017
- Managed content, developed media plans and updated social media, including Facebook and Instagram, with a focus on increasing awareness and engagement
- Partnered with other community organizations to publicize success stories of Health, education, and self-sufficiency goals
- Assisted with planning and hosting of marketing events.
Education
Bachelor of Science - Advertising
CENTRAL MICHIGAN UNIVERSITY
08.2014 - 12.2021
Skills
File and records management
Candidate Sourcing
Risk management
Process updates
Problem-Solving
Database administration
Documentation and control
Timeline
Recruitment Intern
WEST MICHIGAN SEARCH GROUP
01.2021 - 06.2021
Operations Analyst
FLAGSTAR BANK
09.2019 - Current
Quality Review Analyst
FLAGSTAR BANK
10.2018 - 09.2019
Financial Service Representative
FLAGSTAR BANK
01.2018 - 10.2018
Marketing Intern
ALLEN NEIGHBORHOOD CENTER
05.2017 - 08.2017
Bachelor of Science - Advertising
CENTRAL MICHIGAN UNIVERSITY
08.2014 - 12.2021