Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Prevost

Milford,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work History

Operations Analyst

FLAGSTAR BANK
Jackson, MI
09.2019 - Current


  • Designed plans to improve operations and suggested changes to systems for overall organization.
  • Met SLAs and internal and external regulatory standards by conducting scheduled procedural and tool audits.
  • Practiced discretion when discussing sensitive information, such as employee records or company policy changes.
  • Collaborated with Human Resource department to develop and implement successful risk management procedures.

Recruitment Intern

WEST MICHIGAN SEARCH GROUP
, Remote
01.2021 - 06.2021
  • Collaborated in the creation of a marketing plan for the newly-launched website and calendar software
  • Developed ads geared towards target demographics, monitoring results to improve marketing research and team campaign development
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.

Quality Review Analyst

FLAGSTAR BANK
Jackson, MI
10.2018 - 09.2019
  • Reviewed daily reports to verify branch functions met compliance and regulatory guidelines
  • Worked with various members of management to develop content on timely topics and operational updates within branch banking
  • Planned and coordinated work efforts for the quality team, evenly distributed work allocation to each quality analyst.

Financial Service Representative

FLAGSTAR BANK
Jackson, MI
01.2018 - 10.2018
  • Met and exceeded sales and referral expectations by working with customers to build relationships by uncovering financial needs and recommending the best products
  • Demonstrated strong customer service skills and resolved problems to prevent customer dissatisfaction
  • Utilized Salesforce to create and maintain customer accounts and new opportunities.

Marketing Intern

ALLEN NEIGHBORHOOD CENTER
Lansing, MI
05.2017 - 08.2017
  • Managed content, developed media plans and updated social media, including Facebook and Instagram, with a focus on increasing awareness and engagement
  • Partnered with other community organizations to publicize success stories of Health, education, and self-sufficiency goals
  • Assisted with planning and hosting of marketing events.

Education

Bachelor of Science - Advertising

CENTRAL MICHIGAN UNIVERSITY
08.2014 - 12.2021

Skills

File and records management

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Timeline

Recruitment Intern

WEST MICHIGAN SEARCH GROUP
01.2021 - 06.2021

Operations Analyst

FLAGSTAR BANK
09.2019 - Current

Quality Review Analyst

FLAGSTAR BANK
10.2018 - 09.2019

Financial Service Representative

FLAGSTAR BANK
01.2018 - 10.2018

Marketing Intern

ALLEN NEIGHBORHOOD CENTER
05.2017 - 08.2017

Bachelor of Science - Advertising

CENTRAL MICHIGAN UNIVERSITY
08.2014 - 12.2021

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