Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Prince

IA

Summary

Experienced office management professional with a strong background in administrative oversight. A proactive and effective team leader, skilled in aligning staff with shared goals, enhancing organizational efficiency, and promoting exceptional customer service. Adept at maintaining focus on big-picture excellence while streamlining day-to-day operations

Overview

13
13
years of professional experience

Work History

Office Manager

Paradigm Construction
Cumming, IA
02.2024 - 07.2024
  • Streamlined daily administrative tasks, including managing phone calls and email correspondence.
  • Handled payroll processing, ensuring timely and accurate compensation for employees
  • Oversaw invoicing, maintaining accurate financial records and ensuring prompt payments
  • Performed HR duties, including recruitment, onboarding, and employee relations
  • Developed and executed marketing strategies to enhance the company's presence and attract new clients
  • Organized and facilitated team meetings, ensuring effective communication and collaboration among staff
  • Assisted with various tasks to support the smooth operation of the company.

Office Manager

LiveWell
Clive, IA
01.2019 - 01.2024
  • Managed team schedules, conducted 1:1 meetings, and led team meetings, fostering an efficient and cohesive work environment
  • Oversaw office operations including marketing, new hires, and training staff on new EHR system, ensuring seamless transitions
  • Spearheaded patient care initiatives, handling intake, recommending suitable treatments, and enhancing patient satisfaction
  • Drove sales by effectively promoting care plans and additional services, resulting in a increase in plan subscriptions and patient compliance
  • Managed supplement inventory and streamlined ordering processes, optimizing stock levels and reducing discrepancies
  • Updated Standard Operating Procedures (SOPs), ensuring compliance and efficiency within the office
  • Front desk and daily tasks.

Front Desk Coordinator

Swain Chiropractic
Altoona, IA
12.2017 - 12.2018
  • Managed patient data input and scheduling using Eclipse, ensuring accurate records and efficient appointments
  • Maintained a clean and welcoming environment, elevating patient experience and satisfaction
  • Handled payments, insurance verification, and administrative tasks, ensuring seamless front desk operations.

Chiropractor Assistant/Community Outreach

DuPage Healthcare, Ltd
Glen Ellyn, IL
10.2015 - 04.2017
  • Conducted patient therapies under doctor supervision, including EMS, Ultra sound, traction, and therapeutic exercises, enhancing patient care
  • Facilitated new patient orientations and provided education, contributing to improved patient understanding and satisfaction
  • Supported office manager in scheduling, billing, and inventory management, ensuring smooth operations.

Server

Monett's Restaurant
Bartlett, IL
09.2011 - 09.2018

Education

Associate of Arts -

South Elgin High School
South Elgin, IL

Elgin Community College
Elgin, IL

Skills

  • EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS (6 years)
  • Healthcare (3 years)
  • Team player (6 years)
  • Written and verbal (5 years)
  • Front Office (6 years)
  • EMR
  • Customer service
  • QuickBooks
  • Sales
  • Team management & Leadership
  • Microsoft Excel, Word, Outlook

Timeline

Office Manager

Paradigm Construction
02.2024 - 07.2024

Office Manager

LiveWell
01.2019 - 01.2024

Front Desk Coordinator

Swain Chiropractic
12.2017 - 12.2018

Chiropractor Assistant/Community Outreach

DuPage Healthcare, Ltd
10.2015 - 04.2017

Server

Monett's Restaurant
09.2011 - 09.2018

Associate of Arts -

South Elgin High School

Elgin Community College

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Kelsey Prince